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About the Role
As a Working Student in Customer Service, you will be the first point of contact for our customers, assisting them with all inquiries related to their tests. You will independently answer questions, ensure each case is closed properly, and contribute to improving our support processes with the diligence required in a regulated healthcare environment. This role is ideal for students who enjoy direct communication and want to experience a healthtech startup from the inside, with manageable hours that fit around their studies.
Responsibilities
- Answer inquiries via email, phone, and chat regarding test kits, activation, sample collection, shipping, and results in a friendly, fast, and accurate manner.
- Maintain and expand the knowledge base, including FAQs, response templates, and internal guides, to support scaling with volume.
- Process returns, cancellations, reshipments, and special cases accurately, ensuring documentation and data privacy compliance.
- Identify recurring issues and collaborate closely with the Operations team.
Requirements
- Be friendly, approachable, and positive, even when dealing with frustrated, concerned, or uncertain customers.
- Possess initial practical experience from part-time jobs, internships, or working student positions, ideally with customer contact.
- Demonstrate self-organization, structured and reliable work habits, and the ability to manage multiple open inquiries.
- Proactively seek information rather than waiting for instructions and escalate issues to Operations and Product.
- Communicate clearly and friendly in German (native level) and very good English (written and spoken).
- Be enrolled at a German university (working student status).
Skills
- Customer service
- Communication
- Problem-solving
- Organization
- Re:amaze
- Helpdesk tools
- Startup environment
Location
- Berlin
- Hybrid
Work Type
- Working Student
- Hybrid
Experience Level
- Entry-level
- Working Student
Education Level
- Enrolled at a German university
Benefits
- Make a real impact: Be the face of Remi for many customers, with your support influencing how easily patients access diagnostics.
- Shape processes instead of just executing them: Your feedback from customer interactions directly influences processes and product development.
- High degree of personal responsibility: Enjoy significant autonomy, direct feedback loops, and quick decision-making.
- Insight into a healthtech startup: Understand the interplay of Operations, Product, and laboratory processes in a regulated environment.
- Flexible working hours, planned around lectures and exam periods.
- Office located at Ku'damm in Berlin with a hybrid work model.
- Laptop and equipment provided.
- Team events and free Remi self-tests.
About the Company
- Remi Health is building the digital infrastructure for modern diagnostics in Europe.
- Our Diagnostics-as-a-Service platform is used by payers, digital health and longevity companies, pharma, and healthcare providers to embed diagnostics into their own products via a single integration, without needing to build their own laboratory, logistics, regulatory, or medical support.
- We are VC-funded, have raised approximately €5 million, processed over 1 million tests, and are live in four European markets, including insurance partners.