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About the Role

Lead a team of 15-20 colleagues on the shop floor, driving sales, service excellence, and team performance in a fast-paced retail environment at Heathrow. Create an energetic, inclusive, and high-performing culture.

Responsibilities

Lead, inspire, and develop your team to deliver exceptional service.
Be visible on the shop floor (around 90% of your time).
Oversee daily operations, visual standards, and compliance.
Take ownership in Duty or Service-Orchestrated leadership roles across the terminal.

Requirements

2–3 years’ experience leading teams in a high-volume retail environment.
Strong people and communication skills.
A passion for coaching, motivating, and empowering others.
Adaptability and enthusiasm for fast-paced, customer-focused retail.

Skills

People skills
Communication skills
Coaching
Motivating
Empowering others
Adaptability
Customer focus

Location

Heathrow

Work Type

Full Time
Permanent

Experience Level

2-3 years

Salary/Compensations

Competitive annual salary
12% management bonus

Benefits

Free parking
Bonus scheme
Wellbeing support (EAP)
Staff discount
Travel discount
Life assurance
Pension
Health cash plan (dental, optical, medical, health and fitness discounts - Cash back plan)

About the Company

At World Duty Free, we’re passionate about developing talent and creating an inclusive workplace.
We’re proud to be a Disability Confident Employer and will support you with any reasonable adjustments throughout the recruitment process.