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About the Role

This role of Technical Application Expert (TAE) serves as the primary technical consultant to customers and internal stakeholders, expected to work closely with Sales to proactively identify, qualify, shape, and advance business opportunities. The role requires translating customer needs and technical challenges into value-based solutions, developing strong technical relationships with key accounts, influencing specification and product selection decisions, and supporting the progression of opportunities through the sales pipeline to drive business growth.

Responsibilities

Represent Merck’s Excipients & Biopharma Chemicals expertise through customer-facing interactions, providing technical guidance, application support, and solution-based recommendations while actively supporting the progression of commercial opportunities
Translate customer challenges into application-based solutions, provide technical support and consultation, and identify opportunities to expand product adoption within strategic and key accounts.
Work closely with Sales to identify, shape, and progress commercial opportunities, supporting pre-sales activities, customer engagement, and the promotion of Excipients & Biopharma Chemicals products, solutions, and capabilities
Partner with Sales to qualify and advance high-value opportunities, driving Competition Conversion, New Product Introduction, Product Adoption, and Application Based Selling initiatives.
Identify customer needs and provide technical guidance to ensure effective product application within regulatory requirements.
Serve as a hybrid Technical Application Expert (TAE), leveraging deep expertise in Excipients & Biopharma Chemicals to provide technical leadership and collaborate cross-functionally with Sales, Product Management, R&D, Technical Consultants, and Strategy teams to develop customer-centric solutions, enable value selling, and drive sustainable business growth in Japan.
Leverage market knowledge, scientific expertise, and customer insights to support opportunity identification, development, and commercialization, while building strong technical relationships across large and small molecule accounts in Japan.
Drive business growth by identifying customer needs and strategic opportunities aligned with regional goals.
Assess and prioritize customer projects through effective evaluation of technical and commercial requirements.
Support the full opportunity lifecycle, from prospecting and solution development to customer adoption.
Drive the adoption and growth of Excipients & Biopharma Chemicals by supporting new product launches, customer engagement, and technical value selling
Capture customer insights, market feedback, and commercial learnings, and communicate them to leadership, business, and strategy teams to support best practices, identify gaps, and strengthen future growth initiatives
Gather and share market, customer, and competitor insights to support business strategy and product development.
Maintain strong product and application knowledge through continuous learning and knowledge-sharing programs.
Build strong relationships with key customers, industry experts, and opinion leaders to strengthen Merck’s market presence and technical leadership

Requirements

Bachelor’s degree in Pharmaceuticals, Life Sciences, Biotechnology, Chemical Engineering or other relevant field with 5-7 years of experience.
Masters or Post doctorate degree in Pharmaceutics or Biotechnology along with 4-5 years of experience in the classical pharmaceutics or biologics manufacturing or techno commercial role in excipient industry.

Skills

Technical expertise in Excipients & Biopharma Chemicals
Customer-facing interactions
Technical guidance
Application support
Solution-based recommendations
Commercial opportunity progression
Customer challenge translation
Technical consultation
Product adoption expansion
Sales collaboration
Pre-sales activities
Customer engagement
Product promotion
Opportunity qualification
Competition Conversion
New Product Introduction
Product Adoption
Application Based Selling
Regulatory requirements
Technical leadership
Cross-functional collaboration
Customer-centric solutions
Value selling
Market knowledge
Scientific expertise
Customer insights
Opportunity identification
Opportunity development
Commercialization
Project assessment
Project prioritization
Opportunity lifecycle support
Solution development
Customer adoption
New product launches
Technical value selling
Market feedback capture
Commercial learning capture
Best practice support
Gap identification
Future growth initiative strengthening
Market insight sharing
Customer insight sharing
Competitor insight sharing
Business strategy support
Product development support
Continuous learning
Knowledge sharing
Relationship building with key customers
Relationship building with industry experts
Relationship building with opinion leaders

Location

Tokyo, Japan

Work Type

Full-time

Experience Level

5-7 years of industrial experience
4-5 years of experience

Education Level

Bachelor’s degree in Pharmaceuticals, Life Sciences, Biotechnology, Chemical Engineering or other relevant field
Masters or Post doctorate degree in Pharmaceutics or Biotechnology

About the Company

Merck is a company where science and technology drive innovation, with staff working globally in healthcare, life science, and electronics.
Merck's solutions enrich people's lives.
Merck is passionate about building a prosperous world where people, customers, patients, and the planet coexist.
The Excipients & Biopharma Chemicals group is part of Merck Life Science Business, combining commercial mindset with deep technical and application expertise for customers developing or manufacturing pharmaceutical and biopharmaceutical drug products.
We are a group of curious people with diverse backgrounds, perspectives, and life experiences.
We believe this diversity fosters excellence and innovation, strengthening our leadership in science and technology.
We are committed to creating access and opportunities for everyone to grow and develop at their own pace.
Join us to build an inclusive and belonging culture that impacts millions and enables everyone to support the advancement of humankind!