Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this CRM Manager role.
Rezi rewrites your resume against Delaware North's job description. Free.
Tailor your resume to this CRM Manager role.
Rezi rewrites your resume against Delaware North's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the CRM Manager posting at Delaware North — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the CRM Manager posting at Delaware North — free, in seconds.
About the Role
Delaware North is hiring a CRM Manager in Buffalo, New York. This role is responsible for leading the team to build customer loyalty, optimize brands, and increase revenues through extraordinary communications. This is a challenging role where collaboration and hard work are rewarded.
Responsibilities
- Collaborate with the CRM team to centralize email service providers into a single omnichannel solution, identifying inefficiencies and automating manual processes.
- Manage daily tasks of the team, ensuring adherence to standard operating procedures and processes.
- Supervise a team of five email specialists and provide training and support on CRM systems and best practices.
- Align CRM initiatives with business goals by collaborating with internal stakeholders and partnering with external vendors and agencies.
- Lead integration projects with other systems and tools, implementing workflows and automation processes to improve efficiency.
- Ensure data integrity and security.
- Develop custom reports and dashboards to provide insights into sales and marketing performance.
- Continuously analyze data for trends, insights, and areas of improvement.
- Serve as the first point of contact for platform-related issues.
Requirements
- Minimum of 5 years of experience in CRM management, preferably in the hospitality industry.
- Proficiency in CRM software and analytics tools, including Salesforce, HubSpot, and Google Analytics.
- Proficiency in database management.
- Strong analytical skills with the ability to interpret complex data and translate insights into actionable strategies.
- Results-oriented mindset with a focus on driving customer engagement, retention, and revenue growth.
Skills
- ESPs or omnichannel platforms
- CRM software
- Analytics tools
- Salesforce
- HubSpot
- Google Analytics
- Database management
- Data analysis
- Customer engagement
- Customer retention
- Revenue growth
Location
- Buffalo, New York
Work Type
- Full-time
Experience Level
- 5+ years
Education Level
- Bachelor's degree in marketing, business administration, or a related field
- Master's degree is a plus
Benefits
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
About the Company
- At Delaware North, we care about our team members' personal and professional journeys.