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About the Role

This role is responsible for ensuring a successful customer journey and fostering long-term client engagement through touchpoints that drive adoption, retention, user/usage growth, and support strategic objectives. The team develops and executes data-driven processes to deliver world-class customer experiences, with potential focuses on migration, onboarding, or global strategic accounts. Your interactions will strengthen client relationships and reaffirm their decision to work with S&P Market Intelligence. By delivering a positive client experience and supporting strategic objectives, this role educates clients on S&P Global Market Intelligence's capabilities, which is crucial for revenue retention and growth.

Responsibilities

Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account teams.
Drive continuous service improvement with the goal of product adoption and usage growth.
Evolve account profiles, including affiliations, geographic presence, and business interests, using Salesforce.
Educate clients on capabilities to increase usage, leveraging product specialists.
Increase adoption/usage by focusing on distinct users.
Provide platform, product functionality, and new release training (on-site or virtually) specific to user job functions.
Liaise with the product management team to master new product enhancements and relay client feedback.
Monitor product usage and develop account profiles to support renewal proposals and identify upsell opportunities, in partnership with the usage analytics team.
Continuously learn and deepen knowledge of the product suite, enhancements, and new offerings.
Understand customer business and market trends and suggest solutions through product education or internal connections.
Ensure client enhancement requests are routed to product stakeholders.
Leverage internal sales tools like CRM and Cadence systems to optimize client engagement.
Work from the office a minimum of 2 days per week.

Requirements

Positive, proactive attitude and ability to work well in teams.
Exceptional skills in listening to clients, articulating ideas and complex information clearly and concisely.
Proven record of maintaining strong relationships with senior client members, addressing needs, and maintaining high client satisfaction.
Goal and action-oriented, with the ability to organize, multi-task, and prioritize in a fast-paced environment.
Experience in a consultative sales or client-facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations.
Strong MS Office (Word, Excel, PowerPoint) skills.
Working experience in the financial services industry and/or in a sales/account management role is preferred.
Any knowledge of CRM systems (such as Salesforce.com, SalesLoft) or research platforms would be advantageous.
Candidates reaching the final stage must attend at least one in-person interview at their nearest S&P Global office.

Skills

MS Office (Word, Excel, PowerPoint)
Salesforce.com
SalesLoft
CRM systems
Research platforms

Location

London, United Kingdom

Work Type

Hybrid

Experience Level

Middle Professional Tier I

Benefits

Health care coverage designed for the mind and body.
Generous time off.
Access to resources for career growth and learning new skills.
Competitive pay.
Retirement planning.
Continuing education program with a company-matched student loan contribution.
Financial wellness programs.
Benefits for families.
Retail discounts.
Referral incentive awards.

About the Company

At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
Our Mission: Advancing Essential Intelligence.
Our People: We're more than 35,000 strong worldwide. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future. We are changing the way people see things and empowering them to make an impact on the world. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.
Our Values: Integrity, Discovery, Partnership. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Equal Opportunity

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: Know Your Rights: Workplace discrimination is illegal.