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About the Role
Commonwealth Bank is Australia’s leading financial institution. Retail Operations plays a critical role in supporting customers and frontline teams. This role will evolve our workforce planning capability to better connect customer demand, workforce capacity and operational performance, enabling faster, smarter workforce decisions.
Responsibilities
- Own workforce planning for your portfolio – connect business demand, capacity and operational performance to support better workforce decisions
- Shape strategic and operational decisions – provide senior leaders with clear recommendations and trade-offs across capacity, allocation, hiring, training and cross-skilling
- Lead forecasting and capacity planning – translate demand, workload trends, FTE, leave, shrinkage and productivity into robust workforce requirements
- Develop scenarios and recommendations – identify capacity gaps and opportunities and inform decisions across allocation, hiring, training and cross-skilling
- Influence through insight – act as a trusted adviser to senior leaders, constructively challenging assumptions and translating complex analysis into clear actions
- Embed proactive planning rhythms – connect demand, capacity and performance through structured daily, weekly and monthly planning
- Improve planning outcomes – monitor forecast accuracy, challenge assumptions and continuously improve workforce utilisation, productivity, service and cost outcomes
- Champion new capability – embed advanced forecasting, analytics and AI-enabled tools into workforce planning and identify opportunities to improve how workforce decisions are made
Requirements
- Strong experience in workforce planning, capacity planning, demand forecasting or operational planning within a large or complex environment
- Demonstrated ability to own workforce planning outcomes and influence senior leaders on complex workforce and capacity decisions
- Strong analytical and commercial capability, with an understanding of demand, capacity, productivity, service and cost
- Strong stakeholder management and influencing skills, with confidence partnering with and constructively challenging senior leaders
- Ability to translate complex information into clear insights, recommendations and actions
- A continuous improvement mindset and curiosity about how analytics, automation and AI can improve workforce decisions
Skills
- Workforce planning
- Capacity planning
- Demand forecasting
- Operational planning
- Analytical capability
- Commercial capability
- Stakeholder management
- Influencing skills
- Advanced forecasting
- Analytics
- AI-enabled planning
Location
- Sydney
- Perth
Work Type
- Full-time
Experience Level
- Senior
About the Company
- Commonwealth Bank is Australia’s leading financial institution, committed to delivering exceptional outcomes for our customers, businesses and communities.
- Retail Operations plays a critical role in supporting our customers and frontline teams, delivering operational services at scale across a diverse and complex portfolio.