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About the Role
The Global Key Account Manager (KAM) is responsible for driving strategic revenue growth across a portfolio of multinational corporate, TMC, and MICE accounts. As the global lead for assigned accounts, this role develops account strategies, leads commercial negotiations, and coordinates business opportunities across multiple markets. By aligning customer objectives with Accor's commercial priorities in Business Travel, MICE, and Loyalty, the role contributes to sustainable revenue growth and long-term customer partnerships.
Responsibilities
- Manage and grow multinational corporate and MICE accounts
- Lead annual RFI/RFP processes and commercial negotiations
- Develop Business Travel, Meetings & Events opportunities
- Partner with hotels and sales teams to execute account strategies
- Build strong relationships with clients, TMCs, and key stakeholders
- Analyze performance, identify opportunities, and drive revenue growth
Requirements
- Bachelor's degree or equivalent experience
- Minimum 5 years' experience in the hospitality, travel, or related industry
- Proven experience in corporate sales, account management, or business development
- Experience managing multinational corporate, MICE, or TMC accounts
- Strong communication, presentation, and negotiation skills
- Analytical skills with the ability to translate data into commercial opportunities
- Fluent in English; additional languages are an advantage
- Degree in Business Management, Hospitality, Tourism, or related field (preferred)
- Experience leading RFI/RFP processes and contract negotiations (preferred)
- Strong understanding of Business Travel, Meetings & Events, and hotel commercial operations (preferred)
- Ability to build relationships and influence stakeholders across multiple markets and cultures (preferred)
Skills
- Communication
- Presentation
- Negotiation
- Analytical skills
- Business development
- Account management
- Sales
Location
- Tokyo, Japan
Work Type
- Full-time
- Permanent
Experience Level
- 5+ years
Education Level
- Bachelor's degree or equivalent
Benefits
- Transportation allowance (up to 50,000 JPY)
- Health check-up subsidy
- Social insurance
- Employment insurance
- Workers' accident compensation insurance
- Health insurance
- Employees' Pension Insurance
About the Company
- Accor Japan is the Japanese subsidiary of Accor, one of the world’s leading hospitality groups, operating a diverse portfolio of hotel brands across the country.
- Globally, Accor manages more than 45 brands, and in Japan it operates a wide range including Fairmont, Swissotel, Grand Mercure, Mercure, Novotel, Pullman, and ibis.
- Leveraging global quality standards and a multi-brand structure, Accor Japan delivers guest experiences that meet the needs of both business and leisure travelers.
- The organization also provides an environment where employees can develop their careers across multiple brands, fostering a workplace where diverse talent can thrive.