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About the Role

The Critical Power Group is responsible for maintaining, servicing, and troubleshooting UPS systems, batteries, and other critical infrastructure equipment. Technicians are factory trained on most major UPS manufacturers and perform preventive maintenance, equipment testing, and emergency service calls. The group also provides engineering and technical support to customers and other divisions.

Responsibilities

Daily travel with independent work structure
Emergency call availability 24/7 unless on PTO or Off Call
Maintain safeguard company issued equipment, tools, and instruments
Installation and repair of static switch and PDU systems
Perform required preventative maintenance service to equipment under contract as scheduled
Customer contact and interface
Communicate availability status to corporate office
Communicate availability status to Team Lead or manager
Protect company proprietary information, manuals, and records
Use of electronic and electrical test equipment as necessary
Coordinate and manage all on-site subcontractors hired by M.C. Dean as necessary
Maintain company or personal vehicle in safe and operational condition; maintain insurance as required by company
Ensure that work is performed to M.C. Dean standards
Complete all paperwork, including Field Service Reports, Time Sheets, and Expense Reports, and other job required reports timely and accurately
Provide technical support to customers upon request
Maintain Technical documentation for study and/or review
Willing and able to attend product specific training as company deems necessary
Cross train others as needed
Other duties as required
Inspect static swath systems associated with power backup systems and their associated controls
Certifies by signature to the customer that systems and components adhere to quality standards established by applicable codes, publications, checklists and specifications
Reviews and checks system drawings and specifications for accuracy and completeness
Determines maintenance requirements, inspection requirements, and compliance with technical standards
Resolves discrepancies between recorded and actual system components by research with owner/manufacturer or by physical inspection
Corrects and certifies changes entered for record
Provides technical assistance and expertise to owners and engineers
Performs inspections, technical assistance, maintenance assistance, and instruction of site personnel and engineers
Advises site personnel on proper maintenance practices, procedures, and techniques
Reviews and interprets existing technical publications applicable to inspection, modification, and maintenance of power electronics
Resolves technical problems encountered
Prepares reports of findings and makes recommendations on system improvements and implementing quality control programs
Maintains operational expertise with the following instruments: Digital Multi-meter, Micro Ohm-meter, Insulation Test Equipment, Battery Test Equipment (Alber/Midtronics)
Requires 7X24X365 availability when on call
May require overnight travel at company expense
Performs other duties as assigned
Work is performed under general supervision of the Regional Mangers and Team Leads
Receives assignments in terms of schedules, priorities, and general instructions pertaining to special problem areas
Is afforded freedom of action within the framework of established policies, procedures, and production schedules; accomplishing assignments on own initiative
Completed work is subject to review for adherence to policy, soundness of recommendations, and overall accomplishment of organizational tasks and functions
The primary purpose of this position is to provide inspection and certification of power electronics and their key components
The end goal is to obtain reliability, availability & quality of power while improving or sustaining the maintainability of the electrical system

Requirements

AA/BS degree in Electrical and/or Electronics from an accredited college or university, or equivalent training from field or military position
At least 5+ years of experience with various UPS systems, batteries, test equipment, and associated electrical apparatuses like switchgears, panels, breakers, disconnects, ATSs, and generators
Proficiency in reading and interpreting schematic diagrams
Strong working knowledge of NEC, maintenance practices, maintenance and supply procedures, and quality control procedures
Demonstrated ability to diagnose malfunctions and employ testing and inspection techniques
Use of laptop computer, various software packages and other electronic communication devices will be required
Requires strong written and oral communication skills
Proficient in Microsoft Office products
The position requires the ability to lift, carry, and move objects weighing up to [50 pounds] on a regular basis
Candidates must demonstrate physical strength and stamina to perform various tasks, including but not limited to, loading, and unloading, operating equipment, and assisting in the transportation of various materials
Proper lifting techniques and safety protocols must be followed to ensure personal and team safety
Relocates a 12 foot stepladder without assistance
Works at various heights up to 60 feet and can climb and maintain balance on scaffolds, aerial lifts, catwalks and all types of ladders
Walks, climbs, lifts, squats, crawls, kneels, pushes, pulls and reaches overhead on a routine and repetitive basis
Possess good vision (may be corrected vision), the ability to see in color, and the ability to hear and communicate in English
May use a standard ladder without exceeding the weight limit while carrying tools
Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
Apply general rules to specific problems to produce answers that make sense
Combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events)
See details at close range (within a few feet of the observer)
Listen to and understand information and ideas presented through spoken words and sentences

Skills

UPS systems
Batteries
Critical infrastructure equipment
Static equipment troubleshooting
Preventive maintenance
Equipment testing
Emergency service calls
Engineering support
Technical support
Digital Multi-meter
Micro Ohm-meter
Insulation Test Equipment
Battery Test Equipment (Alber/Midtronics)
Schematic diagram interpretation
NEC knowledge
Maintenance practices
Supply procedures
Quality control procedures
Malfunction diagnosis
Testing techniques
Inspection techniques
Laptop computer use
Microsoft Office products

Location

Tysons, Virginia

Work Type

Daily travel
Full-time

Experience Level

5+ years of experience

Education Level

AA/BS degree in Electrical and/or Electronics or equivalent training

Salary/Compensations

USD $34.78 - USD $42.72 /Hr.

Benefits

Medical, dental, vision, life, and disability insurance
Paid time off
Tuition reimbursement
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave

About the Company

M.C. Dean is Building Intelligence.
We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises.
With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems.
Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.
Our people are passionate about engineering innovation that improves lives and drives impactful change.
Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment.
At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.