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About the Role
SiteOne Landscape Supply is seeking knowledgeable and energetic Customer Sales & Service Representatives (CSSRs) who are passionate about customer service and the green industry. This role involves serving commercial and residential consumers, cultivating customer relationships, and assisting with sales and order fulfillment.
Responsibilities
- Demonstrate exceptional customer service to all SiteOne customers
- Cultivate and manage strong relationships with customers
- Assist customers with their questions and needs, either in person, via the phone or through online ordering
- Respond to and resolve more complex questions and issues based on experience and knowledge
- Pull and prepare inventory orders for customer pick up or delivery
- Proactively identify and capitalize on opportunities to grow sales with current and potential customers
- Partner with branch leadership to implement new technologies and ways of working
- Assist with merchandising product, managing inventory, and other store tasks
- Maintain a safe working environment
- Assist in the onboarding and/or training of new associates
- Coach and assist less experienced staff in meeting customer service and satisfaction goals
Requirements
- 3+ years of green industry experience or knowledge of landscape, nursery, or irrigation product
- Minimum of 1 year experience in a retail or wholesale setting
- Excellent customer service skills
- Ready and willing to learn and adopt new technologies and ways of working
- Ability to think quickly and make sound decisions
- Inventory management experience helpful
- Must be able to lift a minimum of 50 pounds
- High school diploma or equivalent preferred
Skills
- Customer service
- Relationship management
- Sales
- Inventory management
- Problem-solving
- Adaptability to new technologies
Location
- United States
- Canada
Work Type
- Full-time
- Onsite
Experience Level
- Minimum 1 year retail/wholesale experience
- 3+ years green industry experience preferred
Education Level
- High school diploma or equivalent preferred
Salary/Compensations
- Competitive Compensation
Benefits
- Medical, Dental and Vision plans
- Paid Time Off, Paid Holidays
- DailyPay available
- 401k with company match
- Tuition Reimbursement
- Lucrative Associate Referral Program
- Company Apparel and Work Boot Vouchers
- Opportunity for Advancement
- Paid Training and Business Certifications Available
- Free Counseling Services/Employee Assistance Program
- Life Insurance and Short- and Long-Term Disability Insurance
- Product Discounts
- Most Branches never work Sundays
About the Company
- SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada.
- We are a leading supplier of wholesale goods for green industry professionals.
- We pride ourselves on knowing our customers and their business better than anyone else.
- We provide a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.
- We are passionate about delivering an outstanding customer experience.
- We are committed to being a Great Place to Work for Our Associates.
- We foster a culture of safety, teamwork, and continuous improvement.
- With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™.
Equal Opportunity
- SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment.
- All employment decisions at SiteOne—including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination—will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.