Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Relationship Manager Sr II_RBC role.

Rezi rewrites your resume against City National Bank's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Relationship Manager Sr II_RBC posting at City National Bank — free, in seconds.

About the Role

Responsible for acquiring and managing small business and personal relationships within an assigned geography, working collaboratively with RBC USWM Financial Advisors, to deliver the full capabilities of City National Bank. This is an in-market role, requiring regular in-market collaboration with RBC USWM Financial Advisors, educating them on our small business capabilities to establish the most qualified client introductions, providing financial advice to clients and prospects, and consistently connecting client needs with CNB's service and offerings.

Responsibilities

Acquire and facilitate new small business and personal relationships while managing a portfolio of existing clients to achieve sales goals (deposits, lending and fee income), while effectively managing sales and credit pipelines.
Develop a defined strategy for engaging RBC USWM Financial Advisors (and other internal and external partners) for client introductions, education and follow-up to ensure fully qualified client introductions.
Manages a portfolio of existing clients and actively deepens client relationships through cross-selling efforts, often with the RBC USWM Financial Advisor and other SME relationship colleagues.
Deliver an exceptional & consistent client experience – ensure client needs are met, escalations resolved appropriately, & consistent delivery centered on key areas of client needs.
Improve Sales & Banking Acumen – committed to continuously developing stronger banking acumen and sales practices through collaboration with SME colleagues and leveraging internal training resources.
Capture holistic view of client’s needs – draw insights from data to provide sound financial advice (strategies, products / solutions); conduct discovery activities with existing clients to grow current book e.g., deposits, credit, services.
Business & Risk Management – maintain awareness of updates to policies and procedures, stay within delegated lending authorities. Ensure that decisions made are consistent with all Bank policies and procedures, as well as applicable regulations, and that the risk associated with those decisions can be effectively managed.
Interacts in an effective and professional manner with all levels of CNB and RBC personnel, corporate and bank clients demonstrating commitment to quality client service.
Client Centricity & Relationship Management – to understand a client’s realities and growth ambitions, empathize with their challenges, earn trust and steward the relationship through advice & solutions catered to their unique and evolving focuses.
Represents the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate.
Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
Responsible for an intermediate to large-sized business banking portfolio with moderate to high complexity.
Accountable for portfolio growth including loans, deposits, and fee income.
The focus of the position is on one or more of the following areas: maintains existing customers, new business development, credit judgment, and loan structuring.
Customers tend to have complicated lending requirements often involving term loan agreements or revolving credit lines.
Monitors accounts to identify potential credit problems and assure proper loan documentation.
Portfolio range typically $20-40MM.

Requirements

Bachelor's Degree or equivalent
Minimum 10 years of direct sales experience required
Minimum 10 years of experience in a financial institution required
Banking Products for Personal and Business clients – deep knowledge of CNB’s offering, particularly those catered to small business clients.
Regulatory / Compliance – strong understanding of the regulatory environment CNB operates in to manage risk and ensure compliance. (includes deep knowledge of CIP and KYC)
Economic Environment – understanding of the economic environment and its impact on clients.
Business Financials – review financial statements to fully understand a client’s financial health and advise accordingly.
Negotiation – ability to maintain a profitable relationship, balancing bank and client needs.
Policy & Procedures – knowledge of CNB’s policies, procedures & regulatory obligation.
Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must be registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.

Skills

Communication skills
Presentation skills
Sales practices
Service practices
Risk management mitigation
Referral generation
Relationship deepening
Sales pipeline management
Credit pipeline management
Cross-selling
Client service
Financial advice
Data analysis
Credit judgment
Loan structuring

Location

In-market

Work Type

Full-time

Experience Level

Senior

Education Level

Bachelor's Degree

Salary/Compensations

$92,114 - $156,880 per year

Benefits

Comprehensive healthcare coverage, including Medical, Dental and Vision plans
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement

About the Company

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

Equal Opportunity

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.