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About the Role
The Import Transportation Supervisor leads the day-to-day execution, performance, and development of an import transportation team. This role is responsible for operational accountability and driving employee growth through intentional leadership development, including structured 1:1 conversations, performance reviews, and behavioral coaching. The Supervisor combines operational expertise with intentional leadership to create clarity, accountability, and development opportunities, strengthening individual performance and team success. This role is critical in building future leaders, improving team performance, and reinforcing Mohawk Global’s culture.
Responsibilities
- Ensure consistent service quality and timely communication across all accounts
- Support resolution of client escalations and service concerns before manager involvement
- Partner with team members to proactively improve client satisfaction and retention
- Maintain alignment with client SOPs and service expectations
- Reinforce a client first mindset through operational consistency and proactive service recovery
- Oversee daily team workflow, capacity planning, and operational execution
- Maintain strong operational connectivity to ensure visibility into team challenges, bottlenecks, and service risks
- Ensure compliance with internal SOPs, regulatory requirements, and service standards
- Monitor team productivity, service levels, and operational performance
- Support implementation of process improvements to increase efficiency and consistency
- Maintain strong understanding of daily operational realities to effectively coach and support the team
- Act as the primary escalation point for Team Leads and operators
- Resolve operational issues at the team level before escalation to management whenever possible
- Develop employees’ critical thinking by coaching through solutions rather than simply providing answers
- Reinforce the leadership funnel by ensuring challenges are solved at the lowest effective level possible
- Identify root causes of recurring operational challenges and implement corrective actions
- Support performance improvement conversations when operational or behavioral concerns arise
- Conduct regular bi-weekly or monthly 1:1 meetings focused on employee development, behavioral coaching, and career progression
- Lead quarterly performance reviews to provide structured feedback, evaluate progress, and align development goals
- Foster open, honest, and trust-based communication with employees
- Deliver difficult conversations related to performance, accountability, and behavioral expectations when necessary
- Collaborate with leadership on performance improvement plans, corrective actions, and termination decisions when required
- Serve as the communication bridge between frontline teams and management
- Promote cross functional collaboration with Customs Brokerage, Exports, Account Management, and leadership teams
- Ensure billing accuracy, shipment profitability awareness, and operational cost control
- Reduce financial exposure through strong compliance and documentation oversight
- Support KPI tracking, operational reporting, and team performance reviews
- Maintain accurate operational records and system integrity
- Reinforce process discipline to minimize costly errors and service failures
- Perform other duties as assigned
Requirements
- 5+ years of international transportation or freight forwarding experience
- 2+ years of leadership, Team Lead, or supervisory experience
- Strong understanding of import operations, compliance, and client service execution
- Proven ability to manage team performance and operational priorities
- Demonstrated leadership in coaching, accountability, and employee development
- CargoWise advanced proficiency
- Experience with KPI reporting and performance analysis
- Cross-functional knowledge of customs brokerage and export operations
- Experience leading process improvement initiatives
Skills
- Advanced knowledge of import transportation operations, workflows, and compliance
- Strong proficiency in CargoWise and operational systems
- Understanding of service metrics, operational KPIs, and workflow analytics
- Strong knowledge of customer SOPs and escalation procedures
- Strong operational awareness across team workflows and dependencies
- Team workload planning and prioritization
- Performance management
- Process improvement and efficiency optimization
- Customer relationship management
- KPI interpretation and action planning
- Risk management and service recovery
- Advanced 1:1 leadership and coaching skills
- Performance accountability and behavioral coaching
- Career pathing and employee development
- Performance improvement planning
- Difficult conversations and conflict management
- Termination and corrective action management
- Talent identification and succession planning
- Leadership presence and emotional intelligence
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- 5+ years of international transportation or freight forwarding experience
- 2+ years of leadership, Team Lead, or supervisory experience
About the Company
- Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting.
- Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally.
- We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first!
- We have been certified as a “Great Place To Work” for the past thirteen years.
Equal Opportunity
- Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.