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About the Role

We have an immediate opening for Field Technician I. Responsible for asset management, coordinating shipping and receiving, and maintaining tools and equipment. Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. Troubleshoots network equipment, removes and replaces defective modules, and tracks spares. Monitors network routes, assists in restoration during service interruptions, and performs preventive maintenance on equipment and critical infrastructure.

Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and restore network.
Proactively identifies potential problem areas to ensure network integrity.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers.
May install and test network and customer premise equipment (CPE).
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
Performs AC Power tasks on a limited basis.
Performs DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials.
Coordinates shipping and receiving of company and customer materials.
Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
Learns Lumen trouble ticket, provisioning, time tracking, and materials systems and applications.
Updates/reports inventory records changes, completes transactional updates within systems, enters appropriate time log, and responds to requests for information/escalations.
Provides status updates and reports problem situations related to assignments to management.
Objectively evaluates individual performance in respect to area or national performance objectives.
Performs other duties assigned by management.
Understands basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

Requirements

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license.
Ability to sit, climb, balance, stoop, kneel, crouch, and crawl.
Ability to lift 50 lbs.
Ability to work in all weather conditions.
2+ years of relevant job experience (Preferred).
Attention to detail with good organizational capabilities (Preferred).
Ability to prioritize with good time management skills (Preferred).

Skills

Network monitoring
Network installation
Network maintenance/repair
Transmission (DS1/DS3/SONET)
Switching (circuit-switching/SS7)
TCP/IP (routers/higher-layer protocols)
Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.)
Locating fiber optic cable
Right-of-way knowledge
As-Builts knowledge
PC skills
Microsoft Windows
Microsoft Office applications
Corporate databases
Asset management
Shipping and receiving
Tool maintenance
Test set maintenance
Network equipment maintenance
HVAC systems maintenance
High-voltage electrical systems maintenance
DC power plants maintenance
Trouble ticket systems
Provisioning systems
Time tracking systems
Materials systems

Location

Work Type

Onsite

Experience Level

Entry-level
1+ years network monitoring, installation, or maintenance/repair
2+ years of relevant job experience (Preferred)

Education Level

High School Diploma or GED

Salary/Compensations

$45,021 - $60,027

Benefits

Health benefits
Life benefits
Voluntary Lifestyle benefits
Other perks that enhance your physical, mental, emotional and financial wellbeing
Bonus structure (short-term incentives, long-term incentives and/or sales compensation)

About the Company

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem.
We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry.
The work is challenging, expectations are clear, and trust is built into how we operate.
If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization.
We set clear expectations and trust people to meet them.
With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

Equal Opportunity

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).
We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.