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About the Role
As Product Manager of the IVR Platform, you will own the end-to-end strategy, roadmap, and success of the foundational capabilities that power the enterprise platform. This role sits at the center of our AI roadmap — you'll shape how we test and enable the AI capabilities that each LOB IVR team will leverage. You'll partner closely with engineering and product, translating cross-LOB priorities into a strategic roadmap that relentlessly improves the platform's availability and usability, while building the common capabilities that make great customer experiences possible for every IVR team across the enterprise.
Responsibilities
- Own the end-to-end strategy, roadmap, and success of the foundational capabilities that power the enterprise platform.
- Shape how we test and enable AI capabilities for IVR teams.
- Translate cross-LOB priorities into a strategic roadmap.
- Improve the platform's availability and usability.
- Build common capabilities for great customer experiences.
Requirements
- Currently have, or be in the process of obtaining, a Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing.
- OR Bachelor's degree in any field and at least 3 years of Product Management experience.
- Experience translating business strategy and analysis into consumer facing digital products.
Skills
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Location
- Chicago, IL
- McLean, VA
- New York, NY
- Richmond, VA
Work Type
- Full-time
Experience Level
- Manager
- 3 years of Product Management experience
Education Level
- Bachelor's Degree
- Master's Degree
Salary/Compensations
- $149,800 - $171,000
- $164,800 - $188,100
- $179,700 - $205,100
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
About the Company
- Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
- Capital One’s IVR (Interactive Voice Response) team owns the "front door" to our brand—the critical first point of contact for millions of customers seeking clarity, support, and resolution.
- We aren't just managing a phone menu; we are building a sophisticated, AI-driven conversational platform that serves as the gateway to the IVR experiences across Card, Bank, and Auto.
Equal Opportunity
- Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
- Capital One promotes a drug-free workplace.
- Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.