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About the Role
Join our global team as an Implementation Manager for the rapidly growing GlobalLink Web product, a specialized website application enabling clients to support multilingual versions of their sites.
Responsibilities
- Act as client advocate throughout project execution.
- Manage on-boarding and scoping of client requirements at project launch.
- Educate clients on technical requirements and features, partnering to deliver optimal solutions.
- Develop implementation schedules in collaboration with clients and internal production teams.
- Build and document all client management processes.
- Build and strengthen client relationships to achieve long-term partnerships.
- Identify new business opportunities by understanding client needs and strategy.
- Work closely with sales to maintain KPIs and business growth plans for accounts.
- Forecast client budgets for ongoing website updates and new initiatives.
- Generate accurate cost estimates and handle client invoicing.
- Ensure smooth maintenance of language websites and ongoing client satisfaction.
Requirements
- BS/BA required or equivalent work experience.
- 2 years minimum experience in Account, Program, or Customer Success management roles in a web agency, software, or localization company.
- Proven experience managing multi-faceted projects from inception to launch.
- Fluency in English and Japanese is a must.
- Excellent verbal communication skills.
- Must possess a sense of urgency and the ability to work under pressure.
- Demonstrate a high degree of attention to detail and ownership.
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
Skills
- Foreign language and localization experience a definite plus.
Location
- Tokyo
- Osaka
Work Type
- Full-time
- Contract (first year)
- Permanent (from second year)
Experience Level
- 2 years minimum experience
Education Level
- BS/BA or equivalent work experience
Salary/Compensations
- Salary based on experience
Benefits
- Social insurance complete
- Transportation expenses paid (up to 30,000 yen per month)
- Paid time off (15 days in the first year)
- Birthday leave
- Congratulatory and condolence leave
- Childcare leave
- Sickness leave
- Completely non-smoking office
- Health check-ups (once a year)
- Free drinks and snacks in the break room
- Annual volunteer hiking event
- Seasonal employee exchange events
About the Company
- TransPerfect is the world's largest provider of language services and technology solutions for global business.
- With offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide.
- More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content.
- TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
- GlobalLink Web technology completely changes the traditional model for launching multilingual websites.
- GlobalLink Web handles the entire web localization process, with minimal project management and technical dependencies on the client side.