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About the Role
We are seeking an experienced Plumbing Service Manager to lead a high-performing residential plumbing team and ensure strong weekend operations. This role requires hands-on leadership, a focus on people, and a drive for performance, with the primary goal of supporting plumbers, coaching performance, and delivering consistent 5-star customer service.
Responsibilities
- Lead, manage, and hold plumbing technicians accountable through 1:1s, team meetings, coaching, and performance reviews
- Maintain consistent involvement in company-sponsored and team-building activities
- Track technician performance and customer interactions, providing individualized coaching
- Partner closely with Dispatch to ensure the right plumber is assigned to the right job
- Meet weekly with the Dispatch Manager to review schedules, technician needs, and scorecards
- Provide ongoing service and sales performance support through ride-alongs, site visits, and coaching
- Represent, train, and reinforce the Radiant brand and customer experience at all times
- Understand, enforce, and optimize ServiceTitan processes
- Collaborate with leadership to develop motivation and incentive programs aligned with company goals
- Create, reinforce, and enforce truck restock and inventory standards
- Enforce quality workmanship across the plumbing service team
- Oversee technician technical assessments and checklist completion
- Lead safety meetings and promote a safe work environment
- Oversee customer issue resolution, including site visits, follow-up calls, and coordination with Finance when needed
Requirements
- High school diploma or equivalent
- Proficient with mobile devices
- Strong working knowledge of ServiceTitan (or similar service software)
- Comfortable using Microsoft Office applications
- Plumbing license appropriate to role (Journeyman or higher preferred)
- Valid, clean driver’s license
Skills
- ServiceTitan
- Microsoft Office
Location
- Austin
Work Type
- Full-time
Experience Level
- Experienced
Education Level
- High school diploma or equivalent
Salary/Compensations
- $90,000–$110,000 base salary
- 10% performance bonus
- Separate weekend bonus opportunities
About the Company
- Since 1999, Radiant Plumbing & Air Conditioning has been Austin’s bold and quirky solution for all things plumbing and air conditioning.
- We offer memorable service and a fun-loving company culture.
- We are a team that has your back.