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About the Role
HUD is seeking a Customer Operations Lead to manage customer-facing tasks that require a human touch, focusing on successful customer activation and engagement as the implementation counterpart to GTM Engineers.
Responsibilities
- Own the human-in-the-loop layer of HUD’s operations across customers (data suppliers and buyers).
- Engage in customer conversations to build trust, clarify context, or advance objectives when human interaction is necessary.
- Resolve issues related to contracts, onboarding, and platform by collaborating with internal teams.
- Improve processes, platform features, and communications based on recurring customer issues, feedback, and learnings.
- Develop lightweight systems to streamline workflows and enhance problem resolution efficiency.
Requirements
- Experience in customer operations, business operations, consulting, or similar roles.
- Familiarity with CRM tools, external vendor management, and AI-native CRM campaigns/email tracking.
- Demonstrated judgment in customer-facing situations.
- Comfort managing multiple concurrent tasks.
- High attention to detail and strong follow-through.
- Experience using AI tools to improve productivity.
- Early-stage startup experience with the ability to work independently in fast-paced environments.
- Experience working with technical customers.
- Familiarity with Reinforcement Learning (RL) concepts.
- Ability to thrive in unstructured problem spaces.
Skills
- CRM tools
- External vendor management
- AI-native CRM campaigns
- Email tracking
- AI tools
Location
- San Francisco
- Singapore
- Remote (with 70-80% overlap with SF or Singapore time zones)
Work Type
- Full-time
- In-person
- Remote
Experience Level
- Technical aptitude and learning potential prioritized over years of experience.
Salary/Compensations
- San Francisco (and other major US cities): $95,000 - $165,000
- Singapore: $70,000 - $120,000
- Rest of world: $55,000 - $120,000
Benefits
- Competitive compensation
- 100% covered top-of-the-line medical, dental, and vision from Blue Shield of CA (US employees)
- Lunch and dinner when in the office (in-office employees)
- Company-wide holiday break (Christmas Eve to New Year’s Day) on top of PTO and paid holidays
- Equinox membership
- 401k
- Commuter benefits (US employees)
- Unlimited access to tokens for AI tools (ChatGPT, Claude Code, Cursor, etc.)
About the Company
- HUD's mission is to build reliable, fair and open infrastructure for AI data.
- The team is building a marketplace and platform for AI data, backed by $16M from VCs and YC.
- The platform is used by startups, Fortune 500 companies, and frontier labs.
- The team consists of approximately 25 people, including Olympiad medalists, AI startup founders, and researchers.
- The company is in a growth stage with 8 figures in funding and strong demand.