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About the Role

We are looking to hire a Team Manager in the London Disability Management Services Office.

Responsibilities

• Provide expertise, oversight, and guidance on claim management, including benefit entitlement decisions, assessment of referral to service providers, management of claim expenses, assessment and creation of return-to-work plans, and claim management.
• Coach staff to ensure consistent performance and development through monthly claim reviews and one-on-one discussions.
• Provide leadership and coaching on organizational skills and prioritization to help staff achieve performance goals.
• Collaborate with other managers to plan, prioritize, schedule, and allocate staff and tasks to meet service delivery objectives.
• Articulate ideas and directions to staff to promote trust, commitment, and motivation.
• Explain, present, and summarize information verbally at an appropriate level for the audience.
• Gather and analyze information to anticipate and recognize problems and opportunities, create and evaluate alternatives, and develop solutions collaboratively.
• Build strong business relationships with plan sponsors and internal customers.
• Handle appeals and escalated complaints to resolution.
• Participate in finalist and other presentations for current or prospective clients.

Requirements

• Build and maintain trusting and respectful relationships with employees, clients, and colleagues.
• Maintain confidence and exhibit empathy with staff, clients, and co-workers in sensitive and difficult circumstances.
• Build and gain consensus when appropriate.
• Exercise financial prudence, confidentiality, and discretion.
• Reliability Status Security Clearance required, to be completed after offer of employment.

Skills

• Excellent communication and interpersonal skills.
• Proven leadership and coaching abilities.
• Superior problem solving, decision making and analytical skills.
• Ability to negotiate effectively.

Location

• London

Work Type

• Permanent
• Full Time
• Hybrid

Experience Level

• A minimum of three years of related experience.

Education Level

• A diploma or Post-Secondary degree or equivalent, preferably in a related discipline.

Salary/Compensations

• $68,400 - $113,900 annually

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit.
• Time Off: Regular vacation and personal days, plus a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts.
• Emphasis on Community: Workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

About the Company

• We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
• Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
• We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.
• Learn more about Canada Life.

Equal Opportunity

• We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
• Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.