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About the Role
The General Manager I (GM) position at Port Authority Bus Terminal is responsible for managing a QSR restaurant or a small cluster of restaurants with sales generally up to $5M. The GM ensures the restaurant operates to high operational and financial standards, making leadership decisions for the overall success of the restaurant.
Responsibilities
- Oversees daily opening and closing procedures to ensure the restaurant is clean, secure, and ready for service.
- Leads staffing efforts including hiring, scheduling, and deploying team members to maximize efficiency and coverage.
- Fosters a positive work environment through coaching, recognition, and development aligned with business goals.
- Monitors financial performance, manages budgets, and implements strategies to drive revenue and control costs.
- Manages inventory levels, product ordering, vendor relationships, and ensures equipment is maintained and operational.
- Ensures compliance with all health, safety, and sanitation standards through training and daily oversight.
- Upholds brand standards, labor agreements, and lease requirements while educating staff on operational expectations.
- Resolves customer and employee concerns with sound judgment and supports marketing initiatives to enhance guest experience.
- Utilizes management systems and tools effectively and encourages staff adoption of new technologies to improve operations.
- Supports onboarding and offboarding processes, ensuring proper training, documentation, and compliance with company procedures.
Requirements
- Requires 2 years of experience supervising a team of operations professionals engaged in executing F&B programs.
- Requires 4-6 years of F&B operations experience engaged in developing and delivering store management and customer service programs.
- Knowledge of state and federal employment, and health & safety regulations and statutes.
- Demonstrates knowledge of F&B policies and products, service, quality, equipment, and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion.
- Demonstrated success managing a P&L, adhering to a budget focusing on profitability and efficiency.
- Business acumen with operations mindset required to understand the long-term implications of operations management and customer experience planning to advance organizational goals.
- Demonstrated history of understanding the needs of retail business operations, brand partners, landlord stakeholders, the F&B associate population, and individual store circumstances.
- Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals.
Skills
- Excellent interpersonal, verbal, and written communication skills.
- Proficiency in F&B technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.
Location
- Port Authority Bus Terminal
Work Type
- Full-time
Experience Level
- 4+ years total experience (combination of education and professional experience)
- 2 years of supervisory experience
- 4-6 years of F&B operations experience
Education Level
- Bachelor's degree counts for 2 years of experience.
- Graduation from a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement.
Salary/Compensations
- $66,300.00 to $70,367.00
Benefits
- Health, dental and vision insurance
- Generous paid time off (vacation, flex or sick)
- Holiday pay
- 401(k) retirement plan
- Company paid life insurance
- Tuition reimbursement
- Employee discounts across all company brands
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program – refer a friend and earn a bonus
About the Company
- Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer.
Equal Opportunity
- It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations.
- The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).