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About the Role
The Customer Billing and Collections Analyst will execute and support accurate, timely billing for fueling station fuel delivery, Comdata services, renewable gas delivery and related collections in company systems, moving to NetSuite, in accordance with contract terms. This role partners with Operations, Commercial/Sales, and Accounting to validate billable inputs, issue invoices and statements, and resolve billing inquiries and disputes; and coordinates, executes and supports accounts receivable (AR)/collections for timely payment and clean account status.
Responsibilities
- Execute daily/weekly billing in accordance with contract terms, pricing/rate setups, and documented controls.
- Prepare, validate, and distribute invoices and statements; ensure required supporting documentation is retained.
- Maintain customer billing records in NetSuite and coordinate approved customer master updates.
- Research and resolve billing discrepancies; manage dispute intake, documentation, and handoffs; follow through to resolution and invoice re-issuance or credit memo support.
- Execute and coordinate with AR/collections regarding dispute holds, remittance questions, and customer communications to support on-time payment.
- Draft and distribute weekly/monthly billing metrics and ad hoc reporting as needed.
- Support compliant collections practices by following approved scripts, documentation standards, and escalation paths.
- Supports customer management team driving analytics and proactive customer engagement to resolve disputes.
- Administers commercial credit card programs for station fueling, public sites and similar transactions.
- Manage program operations, engage and coordinate at business/customer level, and ensures proper use and functioning of credit applications.
Requirements
- 3+ years of relevant experience in billing, accounts receivable, or order-to-cash operations.
- Excellent verbal and written communication skills; ability to document issues and resolutions clearly.
- Proficient in Microsoft Office Suite and NetSuite Billing/AR (or comparable ERP billing module).
- Working knowledge of collections practices and applicable requirements; ability to follow company policies and escalation paths.
- Strong attention to detail, analytical skills, and comfort working cross-functionally.
Skills
- Billing
- Accounts Receivable
- Order-to-cash operations
- NetSuite Billing/AR
- Microsoft Office Suite
- Collections practices
- Attention to detail
- Analytical skills
- Cross-functional collaboration
Location
- White Plains, New York
Work Type
- Hybrid
- Full-time
Experience Level
- 3+ years of relevant experience
Education Level
- Associates or Bachelors degree preferred (or equivalent experience)
Salary/Compensations
- $80,000-$95,000 annually with bonus
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short & Long Term Disability
- 401(k) plus Matching Contributions
- Tuition Assistance
- Referral Bonus
- Generous Paid Time Off
- Ten Paid Holidays
About the Company
- OPAL Fuels (Nasdaq: OPAL) is a leader in the capture and conversion of biogas into low carbon intensity RNG and renewable electricity.
- OPAL Fuels is also a leader in the marketing and distribution of RNG to heavy duty trucking and other hard to de-carbonize industrial sectors.
- OPAL Fuels is leading the effort to capture North America’s naturally occurring methane and decarbonize the economy.
Equal Opportunity
- OPAL Fuels LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.