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About the Role
The Global Customer Operations Group brings industry insights and experience to help customers deliver on their technology roadmaps. We work closely with customers to earn their trust and achieve high-quality outcomes.
Responsibilities
- Plans and implements projects that support sales.
- Assists the sales organization in providing technical and administrative product information.
- Works with market research representatives and updates automated tracking systems such as CRM.
- Coordinates with Sales Reps to provide documentation and satisfy customer requirements.
- Manages new quote and change configuration.
- Manages conversion kit quotes.
- Submits CTLs and manages initial system CTL and limited CK CTL.
- Manages change CTL for systems and change CTL for CK's/Upgrade.
- Reviews pending CTL's for the Intel Team and sends reminders to approvers.
- Handles PG System/Upgrades/Software Bookings.
- Submits CBC/Reviews PO/Attaches required documents/Routes for approvals.
- Initiates ISR requests to Service Managers.
- Coordinates notifications out to CSBG.
- Verifies and manages acceptance dates align to criteria outlined in CPA's.
- Identifies risks/upside to the Account Team, Finance, and BDSO.
- Attends meetings and communicates updates to Finance and BDSO.
- Manages follow-up inquiries and push notifications.
- Submits and manages RFC's to responsible AE.
- Supports weekly calls with Intel CCM and Account team based on Forecast/Order/Delivery.
- Provides necessary correspondence based on change/new activity requests from Intel.
- Distributes order sheets to respective departments.
- Coordinates with departments on order status, shipping dates, prices, product availability, and back orders.
Requirements
- Bachelor’s Degree or equivalent engineering experience.
- Previous experience preferred with process orders for materials or merchandise from sales staff or direct customer files with sales contracts and other information.
- Any experience maintaining customer files with sales contracts and customer information.
- Ability to give price quotations, completes order sheets, and checks the price and quantity of each item listed.
Work Type
- On-site Flex
- Virtual Flex
Education Level
- Bachelor’s Degree
Benefits
- Comprehensive set of outstanding benefits
About the Company
- Lam Research ("Lam" or the "Company") is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.
- It is the Company's intention to comply with all applicable laws and regulations.
- Company policy prohibits unlawful discrimination against applicants or employees.
- Lam offers a variety of work location models based on the needs of each role.
- Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex.
- ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week.
- ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Equal Opportunity
- Lam Research ("Lam" or the "Company") is an equal opportunity employer.
- Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.
- It is the Company's intention to comply with all applicable laws and regulations.
- Company policy prohibits unlawful discrimination against applicants or employees.