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About the Role
This management role requires excellent organizational and interpersonal skills in addition to understanding and managing the operational needs of an airline account.
Responsibilities
- Satisfy customer airline expectations.
- Liaise with client, upper management, company employees, vendors, and government agencies.
- Direct and coordinate airline passenger service activities at the terminal point located at the airport.
- Ensure the operation meets the targets and standards set forth in the service level agreements between Pacific Aviation and its customer airlines.
- Ensure the operations satisfy all company, airline, airport, and government policies and regulations.
- Address and resolve all customer service issues.
- Ensure the integration of technical and manual methods in compliance with contractual obligations.
- Direct preparation and overview of staff work schedules to obtain optimum utilization of human resources.
- Prepare and submit reports pertaining to daily flight operations, payroll hours, billing, and preparation of monthly staff schedules.
- Participate in the Quality Management system while proposing and applying preventive and/or corrective measures.
- Ensure integration of new employees in the operation and participate in staff evaluations.
- Implement training programs and procedures as determined by airline or company management.
- Lead fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning safety and security or violations of regulatory, airport, or company policy.
- Implement corrective actions as necessary for non-compliances identified in routine quality and safety audits.
- Report upon and discuss any discrepancies, errors, or incidents with the station manager.
- Propose necessary methods for improvement and, where necessary, ensure the monitoring of such methods.
- Complete an assessment of new hires' customer service when OJT is finished.
- Complete CSA recurrent competency assessment at least once a year.
Requirements
- 2-3 years in passenger and baggage handling service.
- 3+ years in the airlines industry in a supervisory position.
- Ability to work independently as well as collaboratively.
- Ability to communicate effectively through oral and written means.
- Ability to lead a team, bring out the best performance in the team through employee engagement; handle employee issues in an efficient and effective manner.
- Flexible to work rotating shifts including weekends and holidays.
Location
- SFO
Work Type
- Full-time
Experience Level
- 2-3 years
- 3+ years
Salary/Compensations
- $70,500 plus bonus
Benefits
- Medical benefits
- 401k with employer match
- Paid Time Off
- Holidays
About the Company
- Our Pacific Aviation family creates an environment where, together, we can all succeed.
- Pacific Aviation is an airport-handling provider dedicated to providing exceptional service for some of the world’s finest airlines.
- By developing and growing our people, we know that our team members are the reason for our 30-year plus success record.
- We currently support major airports from the West to East Coast.