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About the Role
TEWS of America Corp. is seeking a Field Service Engineer to provide technical service and support to customers using advanced industrial measurement technology. This role involves equipment commissioning, customer training, troubleshooting, calibration, and repair, supporting leading manufacturers across various process industries.
Responsibilities
- Deliver a high level of customer service by responding professionally and promptly to customer needs.
- Provide on-site and remote technical support for TEWS measurement systems, including troubleshooting, preventive maintenance, repair, and performance evaluation.
- Perform equipment installation guidance and commissioning of in-line moisture and density measurement systems.
- Assist customers with the development, validation, and optimization of calibration models.
- Diagnose equipment and system issues and coordinate necessary resources for repairs and maintenance.
- Train customer personnel on the proper use, application, care, and basic troubleshooting of TEWS equipment and software.
- Establish, coordinate, and maintain service visit schedules.
- Document service activities, findings, recommendations, and follow-up actions accurately.
- Communicate effectively with customers and internal TEWS personnel regarding technical findings, service status, and scheduling.
- Continuously improve technical knowledge through training, documentation, study, and hands-on experience.
- Demonstrate sound technical judgment and coordinate with TEWS ELEKTRONIK engineering when needed.
- Communicate technical concerns, limitations, and recommendations accurately without making unauthorized commitments.
- Work independently, manage competing priorities, and exercise sound judgment while representing TEWS at customer facilities.
- Comply with TEWS and customer safety requirements.
- Maintain strict confidentiality regarding customer facilities, processes, and TEWS proprietary information.
- Travel domestically and internationally, including to North America, the Caribbean, and Germany.
Requirements
- Bachelor's degree or Master’s degree in engineering or a related technical discipline is required.
- Minimum of five (5) years of experience working in a manufacturing or industrial environment.
- Demonstrated experience with quality-control systems and electrical and/or mechanical infrastructure in a manufacturing environment.
- Experience installing, commissioning, maintaining, troubleshooting, or repairing industrial measurement instruments or similar process-control equipment.
- Ability and willingness to travel up to 50%, including overnight domestic and international travel.
- Valid passport and ability to travel internationally.
- Valid driver's license and an acceptable motor vehicle record.
- Authorized to work in the United States and able to travel internationally, including to Germany.
- Ability to work in active manufacturing environments and comply with site-specific safety requirements.
- Ability to travel by automobile and commercial aircraft and work at customer sites for extended periods.
- Ability to safely handle typical field-service tools, instrumentation, computers, and equipment components.
- Ability to perform field-service activities that may require standing, walking, bending, reaching, climbing stairs, and working around operating manufacturing equipment.
- Demonstrated understanding of safe lifting and material-handling practices.
- Experience working within industrial safety programs.
Skills
- Strong technical aptitude
- Analytical ability
- Practical problem-solving skills
- Eagerness to solve problems
- Data-driven approach
- High level of accuracy and attention to detail
- Ability to coordinate and manage multiple service assignments and projects
- Strong organizational and time-management skills
- Comfortable working with limited supervision
- High proficiency with Microsoft Office
- Ability to learn specialized software applications and technical systems
- Ability to efficiently prepare professional service reports, customer correspondence, and technical documentation
- Excellent written and verbal communication skills
- Ability to explain technical information clearly and concisely
- Comfortable communicating with customers and colleagues by telephone, email, video conference, and in person
- Strong commitment to safety
- Ability to work responsibly across a variety of customer manufacturing sites
- Professional judgment
- Customer-service orientation
- Spanish-language proficiency is beneficial but not required
- Working knowledge of industrial control and communication systems such as QCS, PLC, DCS, MQTT, and EtherNet/IP is strongly preferred.
Location
- Raleigh, North Carolina
Work Type
- Full-Time
- Up to 50% Travel
Experience Level
- Minimum five (5) years of experience working in a manufacturing or industrial environment required.
Education Level
- Bachelor's degree or Master’s degree in engineering or a related technical discipline IS REQUIRED.
- Process, chemical, mechanical, electrical, or similar engineering disciplines are preferred.
- LPE, PE, CMfgE, or other certifications very much desirable.
Salary/Compensations
- $75,000+
Benefits
- 401(k)
- Health insurance
- Paid time off
- 401(k) matching
- Competitive salary
- Training & development
- Company benefits
About the Company
- TEWS of America Corp. is the U.S. subsidiary of TEWS ELEKTRONIK GmbH & Co. KG, founded in 1970 and headquartered in Hamburg, Germany.
- TEWS provides moisture and density measurement systems and instrumentation using low-power microwave technology for process monitoring and quality control.
- Our technology is used in industries including tobacco, food and feed, pharmaceuticals, chemicals, wood and paper, and other industrial manufacturing applications.
- TEWS customers include some of the world's leading manufacturing corporations.
Equal Opportunity
- TEWS of America Corp. is an equal opportunity employer.
- Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.