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About the Role

As a Field Auto Appraiser, you will be at the forefront of our claims process, meeting customers at their location to write estimates and guide them through the repair or total loss process. This role involves a mix of in-person visits, virtual inspections, and written communication, offering a fast-paced, hands-on experience that blends technical know-how, customer service, and field work.

Responsibilities

Write estimates and guide customers through the repair or total loss process.
Evaluate damage on-site.
Collaborate with body shops and service providers.
Investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Use phone, emails, and video chat with customers to facilitate a fast, fair, and easy claims process.
Offer customers their preferred communication method to discuss claim needs and provide updates.
Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants.
Utilize multiple tools, including estimate tools, job aids, and settlement platforms, to complete tasks.
Ensure claims are documented accurately and in line with policy agreements.
Maintain clear, timely records in the claims system.

Requirements

3-5 years' experience in auto collision estimating using CCC or Mitchell.
High School Diploma or GED.
Proficient written and verbal communication skills.
Strong attention to detail and ability to write precise and comprehensive estimates.
Comfortable with utilizing technology and various platforms for claims processing.
Excellent time management and organizational skills.
Valid driver's license and willingness to travel.
Must be located in Queens, NY.
Successful candidates must be able to attend required virtual and in-person training sessions.
May be expected to obtain an adjusters' and/or appraisers' license in multiple markets within 60 days of hire.
Must maintain all licensing required for the role, including continuing education.
Must have a dedicated, private workspace free from distractions if working from home.
Reliable internet is required (minimum speeds of 50 MB download and 5 MB upload) if working from home.

Skills

Auto Body Repair
Auto Body Shop Management
Auto Body Work
Auto Collision Repair
Auto Damage Appraisal
Automotive Body Repair
Automotive Painting
Damage Assessment
Mitchell Estimating
Negotiation
Repair Estimating
Vehicle Appraisals
Vehicle Valuation
Writing

Location

Queens, NY

Work Type

Field-based
Full-time

Experience Level

3-5 years

Education Level

High School Diploma or GED

Salary/Compensations

$60,000.00 - $117,700.00

Benefits

Competitive salary based on experience and qualifications
Medical, dental, and vision coverage
Allstate pension plan and 401(k) savings plan
Ayco financial coaching
Spring Health mental and emotional wellbeing resources
Paid parental leave
Adoption reimbursement
Paid time off
Tuition reimbursement
Wellness incentives
Company car (based on guidelines)
Mileage reimbursements for personal vehicle usage
Comprehensive technology setup (laptop, monitors, headset, keyboard, mouse)
Monthly connectivity reimbursement for eligible remote workers

About the Company

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties.
For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.
We have a history of industry leadership in areas such as pricing sophistication, telematics, and device and identity protection.
Joining our team is an opportunity to shape the future of protection while supporting causes that matter.
We are a winning team making a meaningful impact.

Equal Opportunity

Allstate generally does not sponsor individuals for employment-based visas for this position.
It is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”.
To view the FMLA poster, click “here”.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.