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About the Role
We are seeking a visionary Product Manager to define the future of authentication experiences in an AI-driven world. This role involves reinventing customer authentication tools, owning the product strategy end-to-end, and leading a dedicated technology team.
Responsibilities
- Define the destination-state architecture and experience for authentication, optimizing for fraud loss prevention, customer experience, and agent efficiency.
- Translate product strategy into shipped software by leading the tech team's execution.
- Explore and champion AI-driven capabilities to strengthen fraud detection and the authentication experience.
- Utilize data to validate product decisions and measure success post-launch.
- Build influence across Fraud Strategy, Risk, Legal/Compliance, Design, and Servicing Operations.
- Demonstrate proficiency in Human-Centered, Business-Focused, Technology-Driven, Integrated Problem Solving, and Transformational Leadership.
Requirements
- Bachelor's degree or military experience.
- At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering.
- Bachelor's degree in computer science or engineering.
- 3+ years of experience in product management, with a track record of partnership with engineering.
- Experience working in fraud, risk, identity verification, authentication, or another highly regulated financial services domain.
- Curiosity and hands-on experience with AI-powered product capabilities and AI-assisted product delivery tools.
- Experience using data and experimentation to inform product decisions.
- Experience partnering directly with engineering teams in an Agile/Scrum environment.
- Experience communicating with and influencing senior stakeholders.
- A bias toward white-space thinking.
Skills
- Product Management
- Product Design
- Agile Delivery
- Business Analysis
- Data Science
- Software Engineering
- Fraud
- Risk
- Identity Verification
- Authentication
- Financial Services
- AI-powered product capabilities
- AI-assisted product delivery tools
- Data analysis
- Experimentation
- Agile/Scrum
- Stakeholder communication
- Influencing
Location
- New York, NY
Work Type
- Full-time
Experience Level
- Senior Associate
- 3+ years
Education Level
- Bachelor's degree
Salary/Compensations
- $121,300 - $138,400
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
About the Company
- Product Management at Capital One requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
- Capital One believes its portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms society and the industry.
- US Card is the engine that powers Capital One's enterprise.
- The Customer Services & Strategy teams are actively rewriting the playbook for how a modern bank operates, building technology-led, data-driven products across Fraud, Recoveries, Collections, and Digital Servicing.
- The Authentication Team builds the tools and experiences needed to verify customer identity and protect them from fraud.
- This role contributes to the mission of revolutionizing the banking industry through better information and technology.
Equal Opportunity
- Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
- Capital One promotes a drug-free workplace.
- Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.