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About the Role
The role is critical in controlling the operations of GPS Operation Payment Services by ensuring efficient and secure processing and improving systems efficiency and profitability. The jobholder must understand the life cycle of all transactions through Zengin, BOJnet, SWIFT, etc., and provide work-around solutions for system failures. The role involves leading onshore and offshore teams to deliver high-quality, error-free services while complying with regulations, building relationships with internal/external parties, and supporting system enhancements through UAT testing. Proactive management of operation costs and mitigation of operational risks are key focuses.
Responsibilities
- Ensure operational risk is managed appropriately
- Ensure smooth and effective payment operation
- Improve work efficiency and safeguard the bank from potential loss
- Contribute to the profitability of the Bank
- Provide information and recommendations to the management
- Develop staff potential and raise the bar of their skills
- Provide GSC in China with the necessary information for daily operation
- Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring
- Support system enhancements and automations by joining UAT testing
Requirements
- Familiarity with sufficient knowledge about payment-related transactions and their relevant regulations
- Above average knowledge of bank payments and reporting regulations
- Experience in working within operations departments of a banking entity industry
- Experience of communication with Japanese local banks
- Ability to work and deliver under pressure with critical cut-off times
- Outstanding written and verbal communication skills, including ability to work, influence and negotiate with relevant stakeholders
- Above average interpersonal skills; ability to work, influence and negotiate with business and other stakeholders
- Driven, results-oriented and good analytical thinking
Skills
- Payment processing
- System logic
- Transaction life cycles
- Process re-engineering
- Risk mitigation
- Business Japanese
- Conversational English
About the Company
- Payment Services provides backbone support to the bank business functions primarily for CIB, MSS, GPS and GTS.