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About the Role

Club Managers are business leaders responsible for people, performance, profitability, and member experience. Project LIFT rewards leaders based on controllable results.

Responsibilities

Grow the Business: Membership sales, community outreach, referrals, and retail.
Build Recurring Revenue: Achieve EFT budget through quality membership production and retention.
Elevate Fitness: Drive PT revenue, Welcome Workouts, PT attachment, and trainer development.
Business Operations: Payroll, audits, mystery shops, cleanliness, safety, and brand standards.
Lead People: Recruit, coach, develop and retain a high-performing team.
Member Experience: Deliver a clean, safe, and welcoming club.
Collaborate with leadership to shape the club’s operational strategy based on local market conditions and performance trends.
Set clear monthly revenue and performance targets for each department and team member.
Provide timely updates and feedback to the Regional Manager on club results, opportunities, and budget performance.
Build and lead a high-energy team that reflects Lift RF values and delivers on performance expectations.
Hire, coach, and manage all club staff, with support from the Regional Manager for disciplinary or termination actions when needed.
Conduct weekly (or as-needed) team meetings to align goals, address challenges, and keep motivation high.
Provide clear coaching and mentorship to help team members grow in their roles and prepare for future opportunities.
Oversee training for all staff to ensure understanding and compliance with company policies, including operations, safety, HR, and member service standards.
Resolve payroll or scheduling issues quickly, using the appropriate internal tools and support.
Create a positive, accountable team culture; work with the DM to address any staff conflicts or morale issues.
Promote cross-functional collaboration between departments to improve the overall member experience.
Organize team-building events to strengthen engagement, communication, and retention.
Create a clean, safe, and high-energy club environment that supports member retention, team morale, and overall profitability.
Set the tone for service by being active on the floor—engage with members, gather feedback, and coach staff based on real-time observations.
Resolve escalated member concerns quickly and use them as training opportunities to improve team performance.
Maintain high standards for cleanliness and appearance throughout the club; address any deficiencies immediately.
Ensure a safe environment for both members and staff by enforcing safety policies and proactively managing risks.
Assist members directly when needed and lead by example in service interactions.
Oversee all departments (PT, front desk, Janitorial/Maintenance) to ensure alignment and consistency in service delivery.
Process all PT payroll-related tasks (contracts, session tracking, confirmations) at least every three days to ensure timely and accurate payment.
Manage all payroll corrections and time clock adjustments by 11:00 a.m. the day after the pay period ends, unless directed otherwise.
Always maintain a professional presence and uphold company standards in every decision and interaction.
Lead from the front by modeling strong sales behaviors and setting the standard for energy, urgency, and execution in the sales process.
Coach team members daily on best practices for tours, closes, and follow-ups to drive membership and personal training revenue.
Foster a “do whatever it takes” mindset to meet and exceed performance targets.
Take on additional responsibilities as assigned by the District Manager or Corporate leadership.
Be prepared for extended shifts, including weekends and holidays, based on business needs.
This role involves frequent movement, interaction with equipment, and the ability to lift items over 50 pounds as needed.

Requirements

Actively employed on payout date.
Required compliance training completed.
Payroll and reporting submitted accurately and on time.
No confirmed fraud, theft, harassment, payroll manipulation, or major policy violations.
Operational Audit score of at least 90% required for Business Operations incentive.
2–3 years of leadership experience managing teams of 5–15 people
3–5 years of experience in retail, hospitality, or a service-driven environment
Strong understanding of P&L, reporting tools, and the ability to analyze key performance metrics.
Familiarity with the fitness industry and a passion for helping people achieve their goals.
Proven ability to build, coach, and lead high-performing teams.
CPR certification required (or willingness to obtain within 30 days)
Experience in operations management is a plus.
You must be able to travel by car or plane up to 10% of the time based on business needs.
If your club is underperforming or experiencing staffing gaps, it is your responsibility to work additional hours to meet goals and maintain coverage.
All personal commissions are subject to deductions in the amount of previous personal commission paid for accounts on which the member defaults on (does not pay) their first payment and accounts on which the enrollment fee is returned by the member’s bank or credit card company.
If a Club Manager is promoted, transferred, or hired mid-month, monthly bonus eligibility will be prorated based solely on the portion of the month they actively served in the role.
Bonus calculations will reflect only the revenue, retention, and operational performance generated during the period when the individual was officially in the Club Manager position.
You must remain employed by the Company and be in good standing on the date of bonus payment for any bonus to be earned.

Skills

Membership sales
Community outreach
Referrals
Retail
Membership retention
Personal training revenue
Welcome Workouts
PT attachment
Trainer development
Payroll management
Audits
Mystery shops
Brand standards
Recruiting
Coaching
Team development
Member experience
Operational strategy
Performance targets
Budget performance
Sales behaviors
P&L analysis
Key performance metrics analysis

Location

New York

Work Type

Full-time
Onsite

Experience Level

2-3 years leadership experience
3-5 years service industry experience

Education Level

High school diploma or GED required
Bachelor's degree preferred

Salary/Compensations

$950,000-$1,199,999 annual budget for Class AA Club
$3,450 max monthly incentive for Class AA Club
$1050 for Membership Growth
$1050 for Recurring Revenue (EFT)
$1050 for Fitness Performance
$300 for Business Operations
Personal Sales Commissions: 10%

Benefits

Performance Incentive Plan
Personal Sales Commissions

About the Company

LIFT RF New York, LLC
Retro Fitness clubs are closed on Christmas Day