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About the Role
The Personal Trainer (PT) is responsible for delivering an exceptional fitness experience to all members, providing expert guidance, motivation, and ongoing support to help members reach their health and fitness goals. The PT must consistently promote, implement, and adhere to the programs, products, policies, and procedures of the Fitness Department and the Retro Fitness brand.
Responsibilities
- Prioritize member safety, well-being, and success.
- Deliver outstanding customer service with every interaction.
- Design and lead individualized one-on-one fitness sessions aligned with each client’s goals.
- Attend all required staff training, team meetings, and development sessions.
- Learn and perform fitness assessments and new member orientations.
- Proactively enhance expertise through continuing education and certifications.
- Accurately track client sessions, including supplement usage.
- Uphold and enforce all Retro Fitness – Lift RF New York, LLC policies, procedures, and club rules.
- Manage daily schedule to complete appointments, tasks, and duties efficiently.
- Coach members using the Four Pillars of Fitness: Nutrition, Movement, Supplementation, and Professional Guidance.
- Leverage supplement nutrition tools to drive measurable results and maintain client accountability.
- Consistently represent a healthy lifestyle and professional image.
- Maintain a working knowledge of club operations, systems, and protocols.
- Actively participate in daily “Team Clean” duties and promote a clean, welcoming club environment.
- Promote and utilize only company-approved supplements and nutrition solutions with clients.
Requirements
- Must hold one primary NCCA-accredited personal training certification from an approved provider (ACTION, ACE, AFAA, ACSM, Cooper Institute, IFPA, ISSA, NASM, NCCPT, NCSF, NESTA, NETA, NFPT, NSCA, PTA Global, or WITS) or a relevant Bachelor’s degree.
- CPR/AED certification is required and must be kept current.
- Attendance at the PT New Hire Course within the first 30 days is mandatory.
- Be present, in uniform, and ready to greet each scheduled client at their appointment time.
- Must not cancel or reschedule clients or Welcome Workout appointments unless in an emergency—with advanced notice given to the CM.
- Update scheduler (Data Trak) at least two weeks in advance each Monday morning while clocked in.
- Review daily calendar with FM at the beginning of each shift.
- Accurately clock in/out for every shift and scheduled fitness service hour.
- All paid work must be documented in the scheduling system; off-the-clock work is prohibited.
- Requests for schedule changes or time off must be submitted four weeks in advance using the Retro Fitness PTO form and are subject to approval.
- Maintain current and accurate client programming records while on duty.
- May not provide training services outside of Retro Fitness or to non-members.
- Promotion or sale of non-Retro Fitness supplements is prohibited and will result in termination.
- Only funded sessions may be serviced; all completed sessions must be redeemed in Data Trak.
- PTs may redeem only one unsigned No-Show or Late Cancel per week.
- Repeated no-shows/late cancels must be reported to the CM, who will follow up with the client.
- Must follow all directions from Club Management (CM and ACM) and Corporate Leadership; failure to comply may lead to disciplinary action.
Skills
- Outgoing, friendly, and helpful demeanor with a passion for people and fitness
- Strong communication and customer service skills
- Proficient in basic computer functions and Microsoft Office
- Capable of physical activity including lifting 45+ lbs., spotting clients, squatting, bending, reaching, prolonged standing, and walking
- Able to work in a fast-paced, high-energy team environment
Location
- New York
Work Type
- Full-time
- Part-time
Experience Level
- New Trainer Starter Hours: Max 30 hours in first 30 days
- Minimum Monthly Performance Criteria (after 90 days): $3,000 in personal training sales, $300 in personal supplement sales, 50 session service hours
Education Level
- A relevant Bachelor’s degree may meet certification requirement.
Salary/Compensations
- Hourly Rate: Min. Wage
- New Trainer Starter Hours: $17.00
- Session compensation varies based on client revenue collected (30%-60%)
- 10% commission on DotFIT Supplement sales
Benefits
- Compensation for clocked-in hourly work includes prospecting, “Team Clean” participation, staff meetings, front desk support, member seminars, in-club training sessions, company-led meetings, and supplement table demos/event participation.
About the Company
- Retro Fitness – Lift RF New York, LLC is a fitness company dedicated to helping members achieve their health and fitness goals.