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About the Role

The Channel Manager, IT role is responsible for scaling and managing a high-performing ecosystem of partners who are transforming how Canadian businesses connect, collaborate, and thrive. This role drives sales performance across the CPDI portfolio, develops executive-level partner relationships, and ensures an exceptional end-customer experience.

Responsibilities

Identify and develop new channel partners to expand market reach.
Maintain strong relationships with existing partners to ensure continuous growth and collaboration.
Assess and select partners based on strategic alignment and potential for mutual benefit.
Implement channel policies and procedures to ensure consistency and compliance.
Align CPDI engagement with the broader Eaton family.
Drive sales through channel partners by designing and implementing effective sales strategies.
Monitor and analyze sales performance to identify areas for improvement and growth.
Collaborate with partners to develop joint marketing initiatives and promotional activities.
Ensure channel partners are adequately trained and equipped to sell the company’s products.
Work effectively with product management and regional sales teams to ensure alignment and progression to goals.
Conduct market research to identify trends, opportunities, and competitive landscape.
Develop strategies to address market needs and capitalize on emerging opportunities.
Provide insights and recommendations to senior management based on market analysis.
Align channel strategies with overall business objectives and sector-specific goals.
Build strong alliance partnerships with noncompeting vendors to establish joint collaboration.
Maintain in-depth knowledge of the company’s products, services, and organization particularly in the IT sector.
Leverage CPDI sales teams to provide support and guidance to channel partners and their customers.
Ensure partners have access to the necessary resources and information to effectively promote and sell products.
Track and report on channel performance metrics, including sales, revenue, and partner engagement.
Regularly update senior management on channel activities and progress.
Identify and address performance gaps to improve channel effectiveness.
Implement and maintain systems for tracking inventory levels, turnover rates, and stock availability.
Collaborate with supply chain teams to forecast demand and manage stock levels effectively.
Manage and approve pricing tool delivery, multipliers, and rebate claims.

Requirements

Minimum 5 years of work experience within the IT sector working with indirect sales models (Channel Partners, Value Added Resellers, and Distributors).
Possess and maintain a valid and unrestricted driver’s license requiring ~25% travel nationally and US.
Must have a valid passport for occasional travel outside of Canada.
Must be legally authorized to work in Canada without company sponsorship.

Skills

A data-driven mindset with the ability to translate complex metrics into actionable sales strategies.
Proven ability to drive alignment across cross-functional teams and thrive in fast-changing environments.
Exceptional presentation and negotiation skills, comfortable engaging at the executive level.
Proficiency in market analysis and sales strategy development.
Ability to manage multiple projects and priorities simultaneously.
Strong motivational skills.
Experience with CRM platforms and partner performance management tools.
Knowledge of campaign design and go-to-market execution within indirect sales channels.
Technical knowledge of Electrical and IT products and services.
Proven track record of success in indirect sales models, partner economics, and channel performance metrics.

Location

Toronto, ON

Work Type

Full-time
~25% travel nationally and US
Occasional travel outside of Canada

Experience Level

Minimum 5 years of work experience within the IT sector

Education Level

Post secondary Diploma or Degree from an accredited institution

Salary/Compensations

$132,000 - $165,000 per year including bonus

Benefits

Benefits from day one
Company vehicle
Health and Welfare benefits
Retirement benefits
Programs that provide for paid and unpaid time away from work

About the Company

Eaton’s Electrical sector is currently seeking a Channel Manager, IT to join our CPDI (Critical Power Distribution Infrastructure) team.
At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role.
Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job.
Hiring decisions are made by Eaton leaders through a structured interview process and not AI.
Eaton has in place accessibility policies for accommodating employees with disabilities.

Equal Opportunity

We are committed to ensuring equal employment opportunities for job applicants and employees.
Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.