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About the Role

Handle incoming calls, analyze and update traveler requests, manage reservations, and coordinate bookings to exceed traveler expectations. Build relationships with travelers and liaise with other departments to ensure service excellence. Complete reservation administration and provide general team support.

Responsibilities

Handle all incoming calls into the hotel and redirect to each department as appropriate
Analyse and update all traveller requests that are tailored to their requirements
Responsible for handling all hotel outlet reservations or traveller orders
Assist and coordinate traveller bookings, engaging with them and exceeding their expectations
Build and strengthen relationships with existing and new travellers to enable future bookings
Liase with other departments to deliver service excellence with each traveller experience
Complete reservation administration tasks and offer general support to the team

Requirements

Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast paced environment
Armed with smart solutions and a can-do attitude

Skills

Strong communication skills written and verbal
Relevant experience in a similar role

Benefits

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend

About the Company

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual.
Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local.
As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters.
We provide exactly what guests need in an uncomplicated way.
If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team.
In joining Four Points, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness