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About the Role
Atlassian is looking for a Senior Solutions Engineer, Strategic for our strategic business that’s passionate about being a product expert in the sales cycle, solving our customer’s hardest business problems with our products and solutions, and helping close our enterprise deals.
Responsibilities
- Partner with sales teams, partners and larger account teams on transformation deals in large, global accounts with multi-million dollar spend thresholds
- Engage and build relationships with customers at the C-level and other executive levels, driving to long-standing relationships across the organization
- Participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be
- Probe for and identify additional opportunities for cross-product/solution expansion
- Investigate, discover, and assess client pain points
- Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working
- Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams
- Lead compelling value-based demonstrations, both standard and customized
- Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision
- Proactively forge strong partnerships with your aligned strategic account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together
- Help lead cross-functional teams to best support the customer and march toward the same goals
- Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management
- Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress
Requirements
- 5+ years of experience interacting with enterprise customers in a pre-sales capacity
- Excellent communication skills
- Strong presentation skills to multi-level audiences
- Unmatched agility to do what it takes to get the job done
- Creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions
- Comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences
- Love to learn and continuously grow and challenge yourself
- Open to giving and receiving feedback
- Tolerate failure, love to win, hate to lose
- Passionate about making customers and Atlassian successful
- Customer-centric mindset
- Proven track record in building executive relationships with customers
- Ability to rally internal teams to collaborate across the company to meet our customers needs
- Identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.
Skills
- Product expert in the sales cycle
- Solving customer's hardest business problems
- Closing enterprise deals
- Product expert of Atlassian software
- Articulating and showing the customer the value of the software
- Understanding of full Atlassian product and solution offerings
- Painting a compelling story of how products work together
- Leading compelling value-based demonstrations
- Guiding customer's technical needs in the sales process
- Product feedback documentation
- Competitive intelligence documentation
Location
- Any country where Atlassian has a legal entity
Work Type
- Office
- Home
- Combination of office and home
Experience Level
- Senior
Salary/Compensations
- Zone A: $168,300 - $219,725
- Zone B: $151,271 - $197,493
- Zone C: $139,506 - $182,132
Benefits
- Health and wellbeing resources
- Paid volunteer days
- Benefits, bonuses, commissions, and equity may be available
- Accommodations or adjustments at any stage of the recruitment process
About the Company
- Atlassian is motivated by a common goal: to unleash the potential of every team.
- Our software products help teams all over the planet and our solutions are designed for all types of work.
- Team collaboration through our tools makes what may be impossible alone, possible together.
Equal Opportunity
- We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
- All your information will be kept confidential according to EEO guidelines.