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About the Role

Own Hexmodal's E-Lights emergency lighting suite end-to-end, ensuring a positive customer experience across the full lifecycle from hardware and firmware requirements to feedback loops that shape future development. This role is critical for life-safety equipment, serving as the subject matter expert for the suite and driving its discovery, strategy, and P&L.

Responsibilities

Own the E-Lights release process end to end, including documented hardware and firmware requirements, release criteria, and stakeholder sign-off.
Drive the product's certification and compliance posture, owning the UL 924 certification package and reflecting NFPA 101 and NFPA 70 requirements.
Own the testing story, including monthly functional tests, annual duration tests, illuminance verification, and SOPs for automated compliance records.
Translate customer feedback into defined PRDs for engineering and stay involved in the development process.
Build and run a systematic customer feedback practice, including needfinding, interviews, and a customer advisory board.
Run pilots and demos against a defined SOP with clear success criteria and drive them to formal sign-off.
Own the post-ship customer experience, including install quality, product health, compliance reporting, and issue triage.
Serve as the SME for the suite, covering payloads, certification, materials, documentation, and technical specifications.
Deeply understand primary and tangential customers to represent their needs in decision-making.
Own the product roadmap, ensuring visibility and clear communication of priorities.
Run structured product syncs and ensure information transfer.
Work in an agile model while navigating hardware development constraints.
Grow into ownership of the product's P&L, including unit economics, margin improvement, and market evaluation.
Build pitches for the Sales team.

Requirements

6+ years of product management experience, specifically with hardware & IoT or connected devices.
Prior hardware start-up experience required at a Series A/B/C hardware or IoT company.
Owned a product that has shipped at scale (thousands of devices).
Demonstrated judgment under pressure, making and defending decisions based on evidence and strategy.
Experience owning a product governed by a prescriptive code or standard with an enforcement body.
Genuine technical fluency, comfortable discussing firmware, device configurations, and hardware specifications.
Hands-on data skills and AI fluency, including pulling numbers, building dashboards, and using BI tools, Git, and AI assistants.
Strong customer discovery instincts, including running needfinding interviews and synthesizing feedback.
Proven ability to design clear processes while remaining agile.
Exceptional written communication skills for PRDs, documentation, and meeting notes.
Strong prioritization and project management skills.
An ownership mindset, seeing issues through to customer outcome.
Ability to work through ambiguity, think creatively, and roll up sleeves.
BA/BS degree or equivalent practical experience.

Skills

Product Management
Hardware
IoT
Connected Devices
Customer Experience
Agile Methodologies
Data Analysis
AI Fluency
Customer Discovery
Process Design
Written Communication
Prioritization
Project Management
Problem Solving
Technical Fluency
Jira
Confluence
BI Tools
Git
AI Assistants

Location

Work Type

Onsite

Experience Level

Senior

Education Level

BA/BS degree or equivalent practical experience

About the Company

Hexmodal is a company focused on life-safety equipment, specifically emergency lighting.