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About the Role

We are seeking a Senior Product Manager to own Hexmodal's application end-to-end, focusing on discovery, roadmapping, and feedback functions. This role involves building and managing these processes from scratch, working closely with engineering and customer-facing teams to ensure a cohesive and scalable application experience. The position reports to the Director of Product and is based in our NYC office.

Responsibilities

Own the application roadmap, creating a single, prioritized backlog visible in Jira and documented in Confluence.
Serve as the single intake for app work, weighing product-line requirements against cross-line features, platform health, and engineering constraints.
Build and operate a systematic customer feedback practice, including needfinding, structured interviews, and a customer advisory board.
Conduct customer interviews and feedback sessions, and collaborate with support and CS teams to understand customer behavior.
Translate discovery findings into defined PRDs for engineering and remain involved throughout the development process.
Manage the roadmap in collaboration with the Application Lead, ensuring discovery is ahead of delivery.
Ensure cross-line UX coherence for a consistent application experience across all device suites.
Maintain the firmware/app interface with product-line PMs and TPMs, coordinating payload, configuration, and release schedules.
Own the app-side post-ship experience, including customer communication and feedback loops for bugs and support themes.
Develop the application's metrics and analytics layer, instrumenting usage and defining engagement measures.
Run structured product syncs and ensure information transfer through Slack channels.
Operate in an agile model while coordinating with hardware release trains.
Grow into ownership of the application's strategy, including engagement, retention, and its role in the overall product value.
Own the application where every Hexmodal product comes to life for customers.
Organize discovery, roadmapping, and feedback functions for the application.
Work closely with the Application Lead to determine a feasible roadmap.
Organize and prioritize features across different product lines.
Directly responsible for features spanning product lines, such as permissioning, alerting, UI, and integrations.
Build the discovery, feedback, and roadmap machinery from scratch.
Turn customer touchpoints into metrics.
Act as the subject matter expert for the application.
Build proactive processes instead of reacting to issues.
Maintain a coherent application experience.
Grow from running discovery to owning the application's strategy and outcomes.

Requirements

5+ years of product management experience with B2B SaaS or software platforms.
Experience owning a software surface serving multiple stakeholders or product lines.
Prior start-up experience required at a Series A/B/C company.
Experience operating as an early PM and building product function processes from the ground up.
Owned a software product used at scale with thousands of customers and daily-use workflows.
Experience with products having real retention stakes and a difficult technical foundation.
Ability to make and defend decisions based on evidence and strategy.
Ability to decline requests from sales, engineering, leadership, or other PMs when necessary.
Ability to change position when evidence changes.
Strong customer discovery instincts and ability to synthesize findings into roadmap decisions.
Scrappy approach: ability to book interviews, run sessions, and perform synthesis independently.
Technical fluency, including comfort discussing APIs, data models, device configurations, and release constraints.
Comfort being wrong and learning fast.
Hands-on data skills and AI fluency: ability to pull numbers, build dashboards, and use BI tools, Git, and AI assistants.
Ability to instrument a product and define activation and engagement metrics.
Stakeholder management skills, including transparent reasoning and shared evidence.
Proven ability to design clear processes while remaining agile.
Exceptional written communication skills for PRDs, roadmap documentation, and meeting notes.
Strong prioritization and project management skills.
An ownership mindset, seeing issues through to customer outcome.
Ability to work through ambiguity, think creatively, and roll up sleeves.
BA/BS degree or equivalent practical experience.

Skills

Product Management
B2B SaaS
Software Platforms
Customer Discovery
Roadmapping
Customer Feedback
Jira
Confluence
Customer Interviews
PRDs
Agile Methodologies
Hardware/Firmware Coordination
UX Coherence
Metrics and Analytics
Data Analysis
BI Tools
Git
AI Assistants
Stakeholder Management
Process Design
Written Communication
Prioritization
Project Management
Problem Solving
Creative Thinking
Ambiguity Tolerance
Platform PM Experience
IoT
Connected Devices
Firmware Constraints
Device Configuration
Regulated Domains
Product Analytics
Amplitude
Mixpanel
Event Taxonomy Design
Experimentation
Design Collaboration
UX Research
LoRaWAN
LPWAN Connectivity
Device Fleets

Location

Work Type

Onsite
Full-time

Experience Level

Senior
5+ years of product management experience
Prior start-up experience
Operated as an early PM
Owned a software product used at scale

Education Level

BA/BS degree or equivalent practical experience

About the Company

Hexmodal is a company where products come to life for customers.