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About the Role
This role focuses on delivering exceptional customer service and ensuring member satisfaction through all café interactions, creating personal experiences aligned with brand standards.
Responsibilities
- Welcome members and assist them in finding what they need.
- Provide heartfelt service and create personal experiences.
- Prepare and serve food and beverages according to the menu.
- Maintain quality standards for all food and beverage items.
- Ensure all interactions are warm, queries are answered, and feedback/complaints are handled effectively.
- Maintain a clean and hygienic café environment.
- Advocate for safety and ensure a safe environment, including food and beverage regulatory compliance.
- Go above and beyond to provide exceptional service.
Requirements
- 2+ years of relevant customer service or hospitality experience.
- Flexibility to work a non-traditional schedule.
- Experience working with a high-profile brand.
- Ability to create a clean environment and meaningful moments for people.
- Ability to communicate effectively at all levels.
- Ability to manage time effectively.
- Ability to handle feedback and complaints skillfully.
- Ability to think on your feet.
- Comfortable with ambiguity and adapting to change.
Skills
- Customer service
- Hospitality
- Food and beverage preparation
- Cleaning and maintenance
- Communication
- Problem-solving
- Time management
- Adaptability
Location
- Onsite
Work Type
- Full-time
- Flexible options
Experience Level
- 2+ years
Benefits
- Free membership for employee and a buddy
- Discounted personal training
- Special deals with retail and service partners
- Paid parental leave
- Regular personal and professional development
- Confidential 24-hour support via employee assistance program
About the Company
- One of the world's most recognized and exciting brands.
- A culture focused on making exercise irresistible.
- Values fun, smiles, and a human approach over corporate formality.