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About the Role
This varied role combines IT administration, first-line technical support, asset and licence management, purchasing and customer service. You will be one of the first points of contact for colleagues who need help with technical queries, answer calls, log service desk tickets and provide straightforward first-line support. You will also help maintain accurate IT asset and licensing records, process purchase orders and invoices, manage departmental correspondence and support day-to-day purchasing. By supporting reliable and efficient technology services, you will help colleagues across Energy Saving Trust carry out work that addresses the climate emergency and supports people and communities.
Responsibilities
- Act as a first point of contact for technical queries, answer calls and log tickets accurately in the service desk system.
- Provide first-line IT support to colleagues across the organisation.
- Maintain accurate IT asset and software licence records, complete reconciliations and produce reports.
- Process purchase orders, invoices and departmental credit card purchases, working closely with Finance and external suppliers.
- Support the Technology team with correspondence, equipment, consumables, audiovisual setups and other general administrative tasks.
Requirements
- Strong organisational and time management skills, with accuracy and close attention to detail.
- Basic IT skills, including experience using Microsoft Office, Microsoft Teams and similar workplace tools.
- Experience of managing licences, assets, invoices or financial records, with the ability to keep information accurate and traceable.
- Clear and professional communication skills, with the ability to understand what users need and explain information in an accessible way.
- A collaborative approach, enthusiasm for learning and the ability to build effective working relationships across different teams.
- Previous experience in an IT department is desirable, although your ability, enthusiasm and willingness to develop are equally important.
- Must be able to demonstrate eligibility to work in the UK.
Skills
- IT administration
- First-line technical support
- Asset management
- Licence management
- Purchasing
- Customer service
- Microsoft Office
- Microsoft Teams
Location
- London
- Edinburgh
- Belfast
- Cardiff
- Hadleigh
- Remote
Work Type
- Full-time
- Remote
- Onsite
Experience Level
- Entry-level
Salary/Compensations
- £26,227.50 - £28,860 per annum
Benefits
- Generous holiday (25 days + bank holidays + extra Christmas leave)
- True flexibility in how and where you work (subject to role requirements)
- Strong pension & life assurance
- Enhanced family leave
- Green travel perks (EV scheme, cycle to work)
- Professional development support
- Yearly wellbeing allowance
About the Company
- Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use.
- We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
- At Energy Saving Trust we don’t just offer jobs – we offer careers.
- For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Equal Opportunity
- We want to ensure that our recruitment process is inclusive of and accessible for, everyone.
- If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with recruitment@est.org.uk or call reception on +44 (0)20 7222 0101. We will do our very best to support you.
- Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.
- We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.
- We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role.
- You can find out more about our commitment to diversity and inclusion here.