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About the Role
We are seeking a highly organized and commercially driven Key Account Manager to support and grow our Walmart, Walmart.ca, and McKesson businesses. This role involves managing customer relationships, executing sales initiatives, supporting e-commerce growth, analyzing business performance, and collaborating cross-functionally to achieve exceptional results.
Responsibilities
- Support the day-to-day management and growth of Walmart, Walmart.ca, and McKesson accounts.
- Build and maintain strong relationships with customer contacts and internal stakeholders.
- Support customer meetings, business reviews, line reviews, and annual planning processes.
- Manage customer requests, action items, and deliverables, ensuring timely execution and follow-through.
- Coordinate new item listings, assortment updates, pricing changes, and product launches.
- Monitor sales, distribution, inventory, and promotional performance across accounts.
- Analyze POS, inventory, and customer data to identify trends, risks, and growth opportunities.
- Support forecasting, demand planning, and annual business planning activities.
- Develop performance reporting and account insights to support decision-making and customer strategies.
- Identify opportunities to increase distribution, improve sell-through, and drive incremental sales.
- Support the ongoing growth of the Walmart.ca business.
- Monitor online sales, assortment, pricing, availability, and content accuracy.
- Manage product listings and ensure product content aligns with brand standards.
- Support online promotions, new product launches, and digital merchandising initiatives.
- Analyze e-commerce performance and recommend opportunities to improve conversion and sales.
- Support the execution of promotional programs, merchandising initiatives, and customer-specific projects.
- Partner with Supply Chain, Marketing, Finance, and Operations to ensure successful execution of customer commitments.
- Monitor inventory levels, service metrics, and in-stock performance to minimize lost sales opportunities.
- Manage customer portals, reporting tools, and administrative requirements.
- Support issue resolution related to inventory, product setup, pricing, deductions, compliance, and operational performance.
- Work closely with Sales, Marketing, Supply Chain, Finance, and Operations teams to deliver account objectives.
- Communicate customer priorities, opportunities, and commitments across the organization.
- Contribute to business reviews, presentations, forecasting processes, and strategic initiatives.
- Help identify process improvements and opportunities to improve performance across the business.
Requirements
- 3+ years of experience in CPG, retail, account management, category management, trade marketing, or a related commercial role.
- Experience working with major retailers; Walmart experience is strongly preferred.
- Experience with distributors, wholesalers, pharmacy, healthcare, or McKesson accounts is an asset.
- Experience supporting e-commerce businesses, preferably Walmart.ca, is considered an asset.
- Strong analytical skills with experience interpreting sales, inventory, distribution, and promotional data.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Experience with Retail Link, Luminate/Scintilla, Supplier One, Item 360, or similar retail reporting tools is an asset.
- Post-secondary education in Business, Marketing, Commerce, or a related field preferred.
Skills
- Account Management
- Sales
- Promotional Initiatives
- E-commerce Growth
- Business Performance Analysis
- Customer Relationship Management
- Cross-functional Collaboration
- Analytical Skills
- Microsoft Excel
- Microsoft PowerPoint
- Retail Link
- Luminate/Scintilla
- Supplier One
- Item 360
Location
- Toronto, ON
- Vancouver, BC
Work Type
- Onsite
Experience Level
- 3+ years of experience
Education Level
- Post-secondary education in Business, Marketing, Commerce, or a related field preferred
Benefits
- Access to an on-site RHN
- Yoga
- Guided meditation
- Professional development allowance
- Fitness reimbursements
- Mat-leave top-up
- Regular social events
- Product discounts
About the Company
- Organika is a premium Canadian health and wellness company based in Vancouver, BC.
- For over 35 years, Organika has helped people live healthier, happier lives through innovative natural health products.
- Organika is committed to setting the highest standards in quality and customer focus.
- Organika products are trusted by consumers globally.
- Organika is on an exciting growth journey to become the most trusted consumer health brand in Canada.
- Organika is a certified Great Place to Work® and Diversity, Equity & Inclusion Workplace™.
- Organika's team represents over 70 nationalities and speaks over 25 languages.
Equal Opportunity
- Certified Great Place to Work®
- Diversity, Equity & Inclusion Workplace™