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About the Role
As a Product Manager for Rakuten Denki, you will improve our in-house service by driving projects, managing KPIs, and enhancing customer satisfaction. This role offers the opportunity to gain experience across business, creative, and technology domains, collaborating with diverse stakeholders.
Responsibilities
- Designing and analyzing surveys
- Managing metrics
- Managing customer loyalty
- Planning improvements to product KPIs through website and system enhancements
- Calculating ROI and determining system development priorities
- Organizing key issues
- Managing tasks
- Managing schedules
- Handling public relations and publicity (announcements on web pages, internal communications within the group, etc.)
- Managing branding strategies
- Revising and adding dynamic content
Requirements
- At least 3 years of product management experience in the web industry (experience in service planning or project management is also acceptable)
- Experience in analyzing quantitative and qualitative data to identify issues, formulate hypotheses, and plan and execute improvement initiatives
- Experience in defining requirements from the user’s and quality perspectives
- Experience in product management for subscription-based services
Skills
- Product Management
- Service Planning
- Project Management
- Data Analysis
- Quantitative Analysis
- Qualitative Analysis
- Hypothesis Formulation
- Improvement Initiatives
- Requirement Definition
- Subscription-based Services
- Web Industry
- Public Relations
- Publicity
- Branding
- Dynamic Content
- ROI Calculation
- KPI Management
- Customer Loyalty
- Website Enhancements
- System Enhancements
- Task Management
- Schedule Management
- Japanese (Fluent)
Location
- Japan
Work Type
- Full-time
Experience Level
- Mid-career
- 3+ years of product management experience
About the Company
- Rakuten is Japan's largest marketplace and Internet ecosystem, offering over 70 services in Japan and over 140 worldwide.
- The Communications & Energy Company operates the cell phone business and other telecommunications and electric energy-related businesses.
- Rakuten Electricity provides 'Rakuten Denki' (electricity service) and 'Rakuten Gas' (city gas service), aiming to be the No. 1 new electric power company by offering a safe, convenient, and affordable experience.
- Rakuten Denki features a simple design with a basic charge of zero yen and a single metered charge based on usage.
- Customers can earn and use Rakuten points for their electricity bills.
- The company is digitizing the energy field, leveraging IT technology and big data to establish a new power platform.
- Future services may include virtual power plants (VPPs), control of distributed power resources, and power trading.