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About the Role
The Platform Owner role is responsible for the strategic management and success of technology platforms within the NSW Police Force, focusing on the entire platform lifecycle from planning and design to operations and continuous improvement. This role drives the delivery and enhancement of policy-focused digital solutions, translating complex requirements into digital capabilities to improve compliance, efficiency, and customer experience, ensuring product priorities align with organizational objectives.
Responsibilities
- Owns and manages the product direction, roadmap, and backlog for policy-related digital services and platforms.
- Works closely with policy owners, business representatives, and operational stakeholders to understand current and future policy requirements.
- Translates complex policy, legislative, and procedural requirements into prioritized product features and business capabilities.
- Leads stakeholder engagement activities across diverse business areas to ensure solutions support operational outcomes and compliance obligations.
- Evaluates current business processes and identifies opportunities to improve, automate, or digitize policy-driven activities.
- Facilitates the prioritization of competing business requirements, balancing risk, compliance, value, and delivery effort.
- Supports the delivery of technology solutions that improve policy implementation, governance, and decision-making.
- Monitors legislative, regulatory, and organizational changes that may impact product direction and customer needs.
- Uses business insights, customer feedback, and operational data to identify improvement opportunities and measure product performance.
- Works collaboratively with analysts, architects, developers, and vendors to ensure delivery outcomes align with policy intent and business objectives.
- Supports change adoption activities through stakeholder engagement, communication, and continuous feedback.
- Contributes to strategic planning and future-state service design across policy and business transformation initiatives.
- Ensures solutions appropriately manage sensitive information and comply with NSWPF governance requirements.
Requirements
- Must be an Australian Citizen, a permanent resident of Australia, or a New Zealand citizen.
- Must undergo a rigorous National Police (criminal history) Check.
- Must obtain and maintain a Security Clearance as determined by the NSW Police Force.
- Attach a cover letter (2 pages maximum).
- Attach an up-to-date resume that clearly details skills and experience relevant to the role.
- Address each of the two Target Questions (500 words per question) in the online application or attach as a separate document.
Skills
- Strategic management of technology platforms
- Platform lifecycle management
- Stakeholder engagement
- Translating complex requirements into digital capabilities
- Product prioritization
- Business process evaluation
- Automation and digitization
- Risk management
- Compliance management
- Agile methodologies
- Change adoption support
- Strategic planning
- Service design
- Information management
- Governance compliance
Location
- Parramatta
- Sydney Olympic Park
Work Type
- Temporary Full-Time
Experience Level
- Officer Level 6
Salary/Compensations
- competitive salary
Benefits
- Flexible work options
- Opportunity to purchase leave
- Annual leave loading
- Corporate wellbeing programs including seminars and the Fitness Passport
- Free annual influenza vaccination
- Salary packaging options via superannuation contributions or a novated vehicle lease
- Convenient location for public transport and to shops
- In-house gym facilities
About the Company
- The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees. They provide law and order services 24/7 to the diverse community of NSW.
Equal Opportunity
- At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
- We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.
- If you identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au.
- If you identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au.
- If you are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au.