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About the Role
You'll play a key role in helping prospective and existing customers understand how Harmonic can address their unique challenges. Your days will be a mix of engaging with prospects and existing clients to demonstrate the capabilities of our product through technical storytelling, building proof of value (POV) plans, and executing them smoothly and successfully. Our Solutions Architects are experts in bridging the gap between the customer and our product and engineering teams, ensuring that real-world customer requirements are clearly understood, helping to drive the evolution of our product. Success in this role means building strong relationships with customers, guiding them through their AI adoption journey, and ensuring they feel confident and empowered to use Harmonic’s solution to its fullest potential.
Responsibilities
- Responsible and accountable for all pre-sale technical activities
- Collaborate closely with customers to create and execute tailored POCs that highlight how Harmonic simplifies data protection for the GenAI era
- Work as part of the EMEA/DACH sales team to close new business opportunities and support existing customers through the lifetime of their contracts
- Work closely with product and marketing to turn deep technical insights into compelling content and messaging
- Stay on top of the competitive landscape to help shape our story and spotlight what makes Harmonic stand out
Requirements
- A proven track record in a solutions architect, solutions engineering, or pre-sales engineering role in the enterprise security space
- Hands-on, day-to-day experience with AI productivity tools — both browser-based (ChatGPT, Gemini, Perplexity) and application-integrated (Claude, Claude Cowork, GitHub Copilot, Cursor) — and a practical understanding of how these tools handle sensitive data in enterprise environments
- Demonstrated ability to thrive in fast-moving environments. Highly organized, able to manage competing priorities and a high volume of concurrent engagements, context-switch quickly, and make sound judgment calls about where to focus without waiting for direction
- Hands-on experience deploying and managing software in enterprise environments, including working with MDM solutions such as Intune, JAMF, and Kandji
- Comfort operating in ambiguity. Confident using new tools and environments, and troubleshooting live issues under pressure
- Scripting experience (Python, shell, PowerShell, or similar)
- A proactive, hands-on mindset. You take ownership, solve problems independently, step up for new challenges, and support the people around you
Skills
- AI productivity tools
- Enterprise security
- MDM solutions
- Python
- Shell scripting
- PowerShell scripting
Location
- EMEA/DACH
Work Type
- Hybrid
Experience Level
- Solutions Architect
- Solutions Engineering
- Pre-sales Engineering
Benefits
- 401K
- Pension plan
- Generous PTO
- Flexible hybrid work
About the Company
- Harmonic Security governs AI, understanding user/agent intent and data context in real time to provide security teams with visibility and control across every tool and workflow.
- We operate at the intersection of AI and cybersecurity, building solutions to protect sensitive data in real time at the endpoint.
- Enterprises gain full visibility and control, enabling innovation without slowdowns.
- Named to the Rising in Cyber 2026 list, Harmonic is recognized for its traction and expertise.
- Led by deep cybersecurity expertise and backed by investors N47, Ten Eleven Ventures, and In-Q-Tel.
- We build mission-critical infrastructure for safely observing, controlling, and enforcing policy in real time as AI adoption accelerates.
- Our AI-First by Design approach means everyone leverages AI tools to perform their best work.
- We expect new hires to have a genuine curiosity for AI and a commitment to using it to work smarter, faster, and with greater creativity.
- We provide the tools and support needed for employees to thrive.
- This isn't just a job - it's a chance to help define a category.
- We're building at the intersection of AI and security, carving out an emerging market where the rules haven't been written yet.
- We believe today's talent is tomorrow's success, and we're committed to creating an environment where you can do the best work of your life.
- Recognized momentum - We made the Rising in Cyber 2026 list, a signal that the market is taking notice.
- Rare market opportunity - Join early in a category-defining company at the convergence of AI and security, where your work directly shapes how enterprises tackle one of the biggest unsolved problems in tech.
- Competitive pay and meaningful equity - A real stake in Harmonic's success, not a token gesture.
- A small, high-trust team that values transparency, creativity, and continuous learning - no politics, no bureaucracy.
- Thoughtful leadership - that cares deeply about your growth, not just your output.
- Annual global off-sites - past trips include Lisbon, Portugal and Nashville, TN.
- Real ownership - you'll shape the product, the culture, and the direction of the company from day one.
- Harmonic's Core Values: Flourish in the Unknown, Never Full, Perfect Harmony.