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About the Role
Cox Automotive is hiring a Billing Specialist I. This customer-facing position handles inbound customer inquiries via phone and email, acting as the first point of contact. The role involves partnering with various departments to support customers and internal teams, conducting research, processing and auditing invoices, and assisting with other billing-related requests. Responsibilities also include managing approval workflows and other customer-facing processes.
Responsibilities
- Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
- Set up and maintain customer accounts within billing systems.
- Review, verify, and audit billing information to ensure accuracy and completeness.
- Research and resolve billing discrepancies, payment issues, and customer inquiries.
- Post payments and adjustments to customer accounts.
- Monitor billing reports and identify exceptions or potential issues.
- Assist with collections-related activities and payment tracking as needed.
- Partner with internal departments to gather information and resolve billing concerns.
- Maintain accurate records and supporting documentation.
- Follow company billing policies, procedures, and regulatory requirements.
- Support continuous improvement initiatives that enhance billing efficiency and accuracy.
- Perform other duties as assigned.
Requirements
- High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role.
- Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience.
- Ability to articulate issues, document resolution, & recognize when to escalate.
- Experience working with customers or vendors to resolve issues with an excellent customer service track record.
- Must clear a pre-employment drug test.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
- No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
- In California and Washington, non-driving candidates who use alternate means of transportation will be considered in accordance with applicable law.
Skills
- Strong written & verbal communication skills
- Effective accounting skills
- Organizational skills
- Attention to detail
- Time management skills
- Excellent computer & software knowledge
- Excel
- Word
- PowerPoint
- Outlook
- Oracle
Location
- USA
Work Type
- Remote
- Day Shift
Experience Level
- Individual Contributor
Education Level
- High school diploma/GED
Salary/Compensations
- $16.59 - $24.86/hour
Benefits
- Minimum of 6.67 hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
About the Company
- Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars.
- Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.
Equal Opportunity
- Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
- Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
- EOE, including disability/vets