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About the Role
Play a key role supporting levy administration and financial operations across a diverse property portfolio. This 14-month maximum-term contract covers parental leave.
Responsibilities
- Manage daily banking activities and levy administration across a portfolio of strata schemes.
- Respond to levy and account enquiries via phone and email, providing professional and timely support.
- Assist owners with payment arrangements and hardship plans while maintaining empathy and professionalism.
- Conduct monthly arrears processes, follow up overdue accounts, and maintain accurate financial records.
- Process levy generation runs, levy updates following AGMs, Section 184 Certificates, and other finance administration tasks.
Requirements
- Previous experience in administration, customer service, accounts administration, or a similar process-driven environment.
- Exceptional attention to detail and the ability to manage high volumes of data accurately.
- Strong communication skills, with confidence handling sensitive conversations professionally and respectfully.
- Ability to manage competing priorities while following established policies, procedures, and compliance requirements.
- Must have the right to live and work in the specified location.
Skills
- Financial administration
- Levy administration
- Customer service
- Attention to detail
- Process-driven work
- Financial operations
- Banking activities
- Arrears management
- Communication skills
- Data management
Location
- Australia
Work Type
- Hybrid
- Maximum-term contract
Experience Level
- Previous experience in administration, customer service, accounts administration, or a similar process-driven environment.
Benefits
- Develop valuable experience in strata finance, levy administration, customer service, and financial operations.
- Structured shifts
- 50/50 hybrid options
- Varied role balancing customer interactions, administration, and financial processes.
- Friendly and supportive team culture.
- Discounts and wellbeing programs.
About the Company
- Australia's leading strata and property services provider.
- Trusted network of specialists in strata and facilities management, property development, debt recovery and legal services.
- Enhanced community living by caring for customers' homes for more than 70 years.
- Officially recognised as a great place to work (91% of employees agree).
- Guided by values: Say it Straight | Collaborate | Simplicity | Focus on Solutions | Delight the Customer | Get Things Done.
Equal Opportunity
- PICA values diversity and encourages a speak up culture where our people bring their whole selves to work to enhance community living for all.