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About the Role
This 14-month maximum-term contract role supports the financial administration of strata schemes, focusing on levy processes, banking, and arrears management. You will provide exceptional customer service while managing financial inquiries and administrative tasks in a busy, process-driven environment.
Responsibilities
- Manage daily banking activities and levy administration across a portfolio of strata schemes.
- Respond to levy and account enquiries via phone and email, providing professional and timely support.
- Assist owners with payment arrangements and hardship plans while maintaining empathy and professionalism.
- Conduct monthly arrears processes, follow up overdue accounts, and maintain accurate financial records.
- Process levy generation runs, levy updates following AGMs, Section 184 Certificates, and other finance administration tasks.
Requirements
- Previous experience in administration, customer service, accounts administration, or a similar process-driven environment.
- Exceptional attention to detail and the ability to manage high volumes of data accurately.
- Strong communication skills, with confidence handling sensitive conversations professionally and respectfully.
- Ability to manage competing priorities while following established policies, procedures, and compliance requirements.
- Must have the right to live and work in Australia.
Skills
- Financial administration
- Levy administration
- Customer service
- Financial operations
- Banking activities
- Arrears management
- Communication skills
- Data management
Location
- Australia
Work Type
- Hybrid
- Maximum-term contract
Benefits
- Develop valuable experience in strata finance, levy administration, customer service, and financial operations.
- Balance work and life with structured shifts and 50/50 hybrid options.
- Enjoy a varied role balancing customer interactions, administration, and financial processes.
- Join a friendly and supportive team culture where people genuinely enjoy working together.
- Help support thriving communities by ensuring the smooth operation of essential strata financial services.
- Discounts and wellbeing programs that support life inside and outside of work.
About the Company
- Australia’s leading strata and property services provider with a trusted network of specialists in strata and facilities management, property development, debt recovery and legal services.
- For more than 70 years, PICA Group has enhanced community living by caring for one of our customers’ most valuable assets, their home.
- Officially recognised as a great place to work, with 91% of employees stating PICA Group is a Great Place to Work ™.
- Guided by values: Say it Straight | Collaborate | Simplicity | Focus on Solutions | Delight the Customer | Get Things Done.
Equal Opportunity
- PICA values diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.