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About the Role
As ITSM Specialist, you are accountable for the management of the everyday operations within our Managed IT Service Management practice. This role requires a detailed view across the ITIL landscape, with the ability to work within different ITIL streams with minimal oversight. To be successful in this role, you will require Australian Citizenship due to customer requirements and existing Baseline or NV1 Clearances will be highly regarded.
Responsibilities
- Adherence to the Datacom ITIL processes and procedures
- Drive ongoing improvement and innovation
- Inter team flexibility
- Relationship Management
- Operational Reporting
Requirements
- Extensive IT industry experience
- At least 3 years’ experience in an ITSM role
- Experience across a mix of change, incident, problem, release, configuration, and capacity management
- Managed mid to large contracts for the delivery of IT services
- Strong track record of achieving high customer satisfaction
- Passionate about ITIL
- Very strong process management all-rounder
- Sound understanding of technical concepts and frameworks
- Exceptional communication skills
- Exceptional stakeholder management skills
- Exceptional analytical skills
- Comfortable working in sometimes stressful environments
- Experience running Major Incidents for IT managed service provider
- Exposure to ITSM tools including Cherwell, ServiceNow and Remedy
- Government security clearances, Baseline and/or NV1
- Willingness to participate in team on call roster
- Australian Citizenship
Skills
- ITIL
- Process management
- Technical concepts
- Frameworks
- Communication
- Stakeholder management
- Analytical skills
- Cherwell
- ServiceNow
- Remedy
Location
- Australia
Work Type
- Full-time
Experience Level
- 3+ years in an ITSM role
Benefits
- Paid parental leave
- 24/7 Employee Assistance Programme (DataCare)
- Ongoing learning, certifications, and career development opportunities
- Access to industry-leading learning platforms and future skills training
- Recognition programmes that celebrate great work
- Great employee discounts and financial wellbeing benefits
- Meaningful work that makes a real impact
- Wellbeing support
About the Company
- At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world.
- As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.
- Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.