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About the Role

The Temporary Digital Navigator provides individualized or small group assistance to seniors in Districts 9 and 11, helping them access affordable home internet, electronic devices, and develop digital skills. This role bridges the digital divide and isolation, promoting equitable internet access for seniors and adults with disabilities.

Responsibilities

Conduct client assessments to determine training and resource needs for internet access, devices, and technology use.
Create digital program plans including training, resource connections, and internet use priorities.
Develop digital Individual Service Plans in coordination with clients.
Disseminate information on affordable home internet services and assist clients with applications.
Coach clients on using home internet services to meet their priorities, including in-person, phone, and online interactions.
Advise clients on technology use, purchase, repairs, and technical support.
Provide timely follow-up for referrals and track client progress and requests.
Maintain accurate records and report outcomes as required.
Track emerging needs and advocate for digital equity efforts and inclusion policies.
Create monthly narratives summarizing activities, challenges, successes, and needs for reporting.
Manage assistance to clients to achieve agreed-upon goals.
Conduct group and individual workshops in person and on Zoom.
Perform other tasks as necessary.

Requirements

Two years of prior experience working with seniors and disabled adults preferred.
One year of prior experience in outreach, engagement, and community work preferred.
Proficient in Microsoft Platforms, Google, Internet, social media, and cell phone devices.
Ability to learn and utilize Slack, Asana, Salesforce, and similar tools for communication and tracking.
Ability to learn and teach basic technological concepts related to internet services, computer/device characteristics, and common online services to older adults and those with limited technology comfort.
Ability to create simplified course curriculum and client training plans for older adults and individuals with disabilities.
Demonstrated cultural competency and language capacity for a diverse audience.
Willingness to learn and implement cultural humility practices.
Knowledge and understanding of cultural humility and trauma-informed practices.
Ability to help clients navigate BHNC and San Francisco-based services.
Ability to assess and refer clients to services and the service team.
Excellent interpersonal communication skills (in person, online, telephone) to build rapport and trust.
Positive and resilient attitude, cultural sensitivity, and a sense of humor.
Technically savvy self-starter with a commitment to serve the population.
Provide excellent customer service, offer well-thought-out solutions, establish appropriate boundaries, and demonstrate innovation and flexibility.
Must possess a valid California Driver’s License with a clean driving history for a minimum of 3 years.
Requires frequent sitting, typing, and computer use.
Occasionally requires pushing and/or pulling objects, walking up and down stairs and/or hills, lifting and/or carrying up to 25 lbs.
Requires the ability to frequently move about or remain seated depending on the task at hand.

Skills

Microsoft Platforms
Google
Internet
Social media
Cell phone devices
Slack
Asana
Salesforce
Digital literacy
Curriculum development
Cultural competency
Cultural humility
Trauma-informed practices
Interpersonal communication
Customer service
Problem-solving
Adaptability

Location

Districts 9 and 11

Work Type

Full-time
Temporary
In-person
Remote (potential for email, text, video chat)

Experience Level

Two year prior experience working with seniors and disabled adults preferred
One year prior experience outreach, engagement, community work preferred

Salary/Compensations

Competitive salary based on experience

Benefits

401(k)
Dental insurance
Employee assistance program
Health insurance
Vision insurance
Life insurance
Generous paid time off
Monthly cell phone stipend
Professional development assistance

About the Company

Bernal Heights Neighborhood Center (BHNC) is a non-profit community-based multi-service agency founded in 1978.
Mission: To preserve and enhance the ethnic, cultural, and economic diversity of Bernal Heights and surrounding neighborhoods, promoting community action for a just and equitable community for all.
Focuses on the needs of people with low and moderate incomes.
Achieves mission by providing linguistically and culturally responsive services, building leadership, and developing affordable housing.
Key programs include Senior Programs, Youth Programs, Service Connection, Community Organizing, and Housing Development.
Serves thousands of seniors, youth, adults with disabilities, and families annually.
Funding comes from public sector, housing development and management, foundations, local businesses, and individuals.

Equal Opportunity

BHNC is an at-will equal opportunity employer.