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About the Role
Manage Austin Print Co. customers and orders from initial inquiry through production handoff, ensuring timely communication and accurate order details. This role owns the customer-facing and administrative aspects of the order process.
Responsibilities
- Respond to customer inquiries via email, phone, website, and walk-ins.
- Assist customers in selecting products, decoration options, quantities, and timelines.
- Prepare and send quotes and invoices.
- Follow up on outstanding quotes, inquiries, artwork, proofs, payments, and approvals.
- Maintain professional and consistent communication throughout the order process.
- Create and maintain customer orders in the internal order system (APC Admin).
- Ensure order details, customer changes, statuses, deadlines, and next actions are up-to-date.
- Gather all necessary order details including products, colors, sizes, quantities, artwork, placement, decoration method, and due date.
- Coordinate artwork and proof requests with the design team, issue proofs, and obtain customer approval before production.
- Confirm receipt of payment and all required approvals prior to releasing an order to production.
- Identify and address missing information or stalled orders to ensure progress.
- Source and order apparel, blanks, and other products for confirmed orders.
- Verify product details (styles, colors, sizes, quantities) before purchasing.
- Review orders for completeness before handing them over to the production team.
- Communicate customer changes and critical order information to design and production teams.
- Escalate customer issues, unusual requests, rush orders, and production concerns to management as needed.
Requirements
- Experience in customer service, inside sales, or order coordination.
- Clear, professional written and verbal communication skills.
- Ability to manage multiple open orders simultaneously and keep them progressing.
- Proficiency in quoting and order management software.
- Ability to get something done right under a deadline.
Skills
- Customer communication
- Sales
- Order management
- Purchasing
- Production handoff
- Quoting
- Invoicing
- Detail-oriented
- Organization
- Professional communication
- Printavo or similar print shop management platform (plus)
- Custom apparel
- Embroidery
- Promotional products
- Print industry knowledge (plus)
Location
- Downtown Austin showroom, 908 W 12th St, Suite B, Austin, TX 78703
Work Type
- Full time
- In person
- Monday through Friday, 9:00 AM to 5:00 PM
Benefits
- Health insurance
- Paid time off
- Paid sick leave
About the Company
- Austin Print Co. is a custom apparel, embroidery, trophy, and promotional products company based in the Austin area.
- We offer in-house DTF printing and embroidery.
- We operate a retail showroom in downtown Austin.
Equal Opportunity
- Austin Print Co. is an equal opportunity employer.