Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Front Office Supervisor - Crescent Hotel role.
Rezi rewrites your resume against Turning Stone Enterprises's job description. Free.
Tailor your resume to this Front Office Supervisor - Crescent Hotel role.
Rezi rewrites your resume against Turning Stone Enterprises's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Front Office Supervisor - Crescent Hotel posting at Turning Stone Enterprises — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Front Office Supervisor - Crescent Hotel posting at Turning Stone Enterprises — free, in seconds.
About the Role
As a Front Desk Supervisor, you'll play an important part in maintaining high service standards by assisting with guest concerns, coordinating with other hotel departments, and ensuring front desk procedures run efficiently. The ideal candidate is a strong communicator and team leader who thrives in a fast-paced hospitality environment and is passionate about creating outstanding guest experiences!
Responsibilities
- Develops fair and consistent schedules for front office receptionists, matching coverage to expected business volume.
- Ensures front office receptionists have complete and up-to-date knowledge of company and departmental policies and procedures, as well as latest information on promotions.
- Monitors clerks and flow of guests during check-in and check-out process.
- Maintains sufficient supply of front desk materials and supplies.
- Ensures computer systems are in working order.
- Interacts with guests effectively, answering questions, solving problems, and assisting with check-in and check-out.
- Reviews daily reports and clears any discrepancies.
- Inputs Group room blocks and rooming lists and follows through with Sales Department on any concerns.
- Prepares Hotel and Group Sales groups and group information prior to group arrival.
- Ensures Housekeeping receives rooming lists for VIP’s, Entertainment and bus groups.
- Ensures maximum daily room occupancy and revenue, clearing up due outs and discrepancies, out of order rooms, and duplicate reservations.
- Ensures all reservations are guaranteed for arrival and clerks are selling to achieve 100% occupancy.
- Ensures clerks banks and main bank are balanced daily, with documentation of any variances.
- Reads and updates the supervisor logbooks on a daily basis.
- Consistently demonstrates excellent decision-making skills and judgment.
- Maintains thorough knowledge of property management system.
- Exhibits proper yield management on a consistent basis.
Requirements
- At least a 2-year college degree.
- Experience in a leadership role.
- Hotel front desk experience.
- Computer experience.
- Possess excellent communication and leadership skills.
Skills
- Communication skills
- Leadership skills
- Decision making skills
- Yield management
Location
- Verona, NY
Work Type
- Full-time
Experience Level
- Leadership role experience
- Hotel front desk experience
Education Level
- 2-year college degree
Salary/Compensations
- $42,120.00 - $53,703 yearly
Benefits
- Paid time off
- Variety of schedules
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
- Comprehensive medical, dental, and vision plans
- Life insurance
- Paid holidays
- Team member assistance programs
- Wellness programs
- Upcoming 5,000-square-foot onsite medical center
- Training programs
- Complimentary shuttles
About the Company
- The Crescent is the newest luxury hotel joining the award-winning Turning Stone Enterprises resort in Verona, NY, opening in June 2026 as part of its transformative Evolution.
- This sophisticated property will feature more than 250 guest rooms and suites, upscale dining at Salt, and direct access to the state-of-the-art Grand Expo Convention Center.
- We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations.
- Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years.
- Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
- Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.