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About the Role
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Responsibilities
- Lead annual and rolling operational planning cycles, including capacity planning, resource allocation, and workforce planning aligned to travel demand and seasonality.
- Develop and maintain the operations roadmap, ensuring visibility of priorities, dependencies, and milestones across teams.
- Establish planning governance cadences and ensure decisions and actions are tracked to closure.
- Manage a portfolio of cross-functional projects from initiation through to benefits realization.
- Define and enforce consistent project management standards, templates, and methodologies across the operations team.
- Track project budgets, timelines, resourcing, and risks; escalate issues proactively and drive resolution.
- Facilitate steering committee and governance meetings, producing clear, executive-ready status reports and dashboards.
- Design and maintain operational performance reporting to support data-driven decision-making.
- Communicate plans, progress, risks, and outcomes clearly to stakeholders at all levels.
Requirements
- Bachelor's degree in Business, Operations Management, or a related field (or equivalent experience).
- 5+ years of experience in a PMO, project/program management, or operational planning role, ideally within travel, travel management, aviation, hospitality, BPO, or a similarly service-intensive industry.
- Proven track record managing a portfolio of concurrent operational projects with competing priorities and tight timelines.
- Strong working knowledge of project management methodologies (Waterfall, Agile, or hybrid) and PMO governance practices.
- Experience with capacity/resource planning in an operations or contact-center-style environment.
- Advanced proficiency in project and planning tools (e.g., MS Project, Smartsheet, Jira, Monday.com) and strong Excel/PowerPoint skills.
Skills
- MS Project
- Smartsheet
- Jira
- Monday.com
- Excel
- PowerPoint
- Project Management Methodologies (Waterfall, Agile, or hybrid)
- PMO governance practices
- Capacity/Resource Planning
Location
- Manchester, United Kingdom
Work Type
- Full-time
Experience Level
- 5+ years
Education Level
- Bachelor's degree in Business, Operations Management, or a related field (or equivalent experience)
Benefits
- Flexible benefits tailored to each country
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources
- Travel perks (deals on flights, hotels, cruises, car rentals)
- Access to over 20,000 courses on learning platform
- Leadership courses
- Internal job openings prioritized
About the Company
- Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
- We offer an inclusive and collaborative culture where your voice is valued.
- We strive to champion Inclusion in every aspect of our business at Amex GBT.
- You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Equal Opportunity
- All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
- We are committed to providing reasonable accommodation to qualified individuals with disabilities.