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About the Role

The Assistant Store Manager is responsible for driving sales and profitability targets while embodying the brand's identity in every client interaction. This role oversees all aspects of store performance, including commercial results, client development, team leadership, visual and operational standards, and compliance with company policies and local labor laws. The Assistant Store Manager builds and develops a high-performing team, sets service standards, and cultivates lasting client relationships to drive repeat business and market presence.

Responsibilities

Maintain a working understanding of the business strategy and store's sales and financial targets.
Support the Store Manager in developing store strategy and annual action plans.
Track and communicate store sales and KPIs to the team daily.
Review business and product reports to identify trends and recommend actions.
Support expense control by monitoring controllable expense items.
Participate in monthly profit and loss reviews and execute action plans.
Partner with the Store Manager on recruitment, including sourcing, interviewing, and onboarding.
Contribute to team development and performance management through coaching and feedback.
Foster an inspiring environment for engagement and learning.
Deliver training to ensure team members are competent in job responsibilities and aligned with business objectives.
Train the team on new and existing company policies and procedures.
Observe individual strengths and development areas, and share assessments with the Store Manager.
Train and coach the team on customer service standards.
Ensure all staff are trained in POS transaction handling and cash management.
Execute and follow up on the clientele program, coaching sales professionals.
Maintain high standards for clienteling processes on the selling floor.
Support customer database growth through daily capture and follow-up.
Ensure CRM is executed within Company standards.
Resolve customer issues on the floor within established guidelines.
Execute all aspects of daily store operations, including logistics, stock flow, and inventory control.
Apply Store Operations policies and procedures to maximize efficiency.
Maintain a clean, organized, and well-maintained store.
Ensure accuracy in POS transactions, cash handling, and banking procedures.
Adhere to banking and accounting policies, and complete opening and closing procedures.
Draft and maintain store schedules for Store Manager approval.
Monitor daily floor coverage and adjust to meet traffic and service demands.
Operate within headcount and payroll budgets.
Execute store merchandise standards in line with Company direction.
Monitor best-seller and slow-seller performance and report commercial needs.
Partner with the visual associate to manage merchandising.
Implement all visual standards and guidelines.
Assume full responsibility for store operations, team leadership, and business results in the Store Manager's absence.
Make in-the-moment decisions within defined authority limits.
Provide the Store Manager with a clear handover of business results and team matters upon their return.

Requirements

5+ years of experience in retail management or related role.
Excellent verbal and written communication skills.
Strong customer service skills.
Proficient with Microsoft Office Suite or related software.
Experience in retail, luxury retail or service-oriented organization preferred.
Strong project management skills with the ability to prioritize in a fast-paced environment.
Flexible availability, including weekends, holidays, and early/late shifts as needed.
Previous client book preferred.
Financial Management experience.
Ethical conduct must lead by example.
Learning Orientation and ability to train and teach.
Performance Management.
Leadership, comfortable having difficult conversations.
Elevated market awareness and networking skills.
Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request.
Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.

Skills

Communication
Customer Service
Microsoft Office Suite
Project Management
Financial Management
Leadership
Training
Coaching
Clienteling
Merchandising
Visual Presentation
Operations Management
Recruitment
Performance Management
Networking

Location

Paris

Work Type

Full-time
Salaried Exempt

Experience Level

5+ years of experience in retail management

Salary/Compensations

$75k-$80k

About the Company

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela, celebrating unconventional aesthetics and fashion as an art of expression.
The brand offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories.
John Galliano was named Creative Director in 2014, bringing his sense of spectacle and creative mastery to the house's ethos.
Since 2002, Maison Margiela has been part of OTB, continuing to push fashion boundaries while preserving its identity and heritage.

Equal Opportunity

OTB Group North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, marital or veteran status, or any other characteristic protected by applicable federal, state, or local law.
We are committed to fostering an inclusive and diverse workplace and providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process.