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About the Role

The Admissions Counselor I serves as a primary university contact for prospective students, applicants, admitted students, families, counselors, and community partners. This role provides guidance throughout the college-selection, admission, and enrollment process, represents the university through recruitment activities, and uses data and relationship-building to advance institutional enrollment goals. The position collaborates with various university departments to support student transitions and create a coherent experience from initial engagement through enrollment.

Responsibilities

• Advise prospective students, applicants, admitted students, and families throughout the college-selection, admission, and enrollment process.
• Respond to questions through phone, email, virtual engagement, and in-person meetings, providing individualized guidance and connecting students with university resources.
• Plan, implement, and evaluate recruitment activities using territory data, engagement indicators, and institutional priorities.
• Represent the university at high school, community college, regional, community-based, and on-campus recruitment programs and events.
• Support Longhorn Orientation and First-Year Experience, Pathways, Partnerships and Pipelines programs and events.
• Travel frequently throughout the assigned territory and other areas, operating a vehicle as needed.
• Present clear and accurate information about the undergraduate experience, academic opportunities, educational value, admission and enrollment processes, pathways, orientation, and first-year transition.
• Tailor presentations and outreach to the needs of students, families, counselors, and community partners.
• Build and sustain relationships with high schools, school districts, community colleges, alumni, community-based organizations, businesses, and educational or pathway partners.
• Maintain regular communication, learn partner priorities, identify collaboration opportunities, and share feedback.
• Promote awareness of available admission pathways and identify students who may benefit from them.
• Support pathway outreach, recruitment, referrals, and transition activities.
• Maintain timely and accurate records of student interactions and outcomes in Slate.
• Review admission applications and meet established productivity, quality, timeliness, and confidentiality expectations.
• Participate in scholarship review and related processes as assigned.
• Perform other related functions as assigned.

Requirements

• Must be eligible to work in the United States on a full-time basis for any employer.
• Bachelor's degree.
• Experience providing customer service and assisting, advising, or counseling students.
• Experience preparing and delivering presentations to varied audiences.
• Strong interpersonal, organizational, written, and verbal communication skills and a professional demeanor.
• Ability to manage multiple tasks, projects, priorities, deadlines, and travel commitments in a fast-paced environment.
• Proficiency with Microsoft Office, customer databases, or customer relationship management systems.
• Valid driver's license and ability to meet applicable university driving requirements.
• Relevant education and experience may be substituted as appropriate.
• Bilingual proficiency in English and Spanish is preferred.
• More than two years of customer service, admissions, recruitment, advising, or student-support experience is preferred.
• Experience working with students on a college or university campus in a student service-oriented role is preferred.
• Experience with The University of Texas at Austin policies, procedures, academic offerings, programs, and student life is preferred.
• Experience working for a competitive or highly selective institution and communicating professionally and empathetically with students and families is preferred.
• Requires a class "C" operator's driver's license.
• Must provide a current three-year driving record from the current state of residence.
• Must obtain a Texas driver's license within 30 days of becoming a Texas resident if not currently a Texas resident.
• Employees requiring a CDL are subject to drug and alcohol testing.
• A criminal history background check will be required for finalist(s).
• If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.
• Must present acceptable and original documents to prove identity and work authorization no later than the third day of employment.
• The University of Texas at Austin uses E-Verify to check the work authorization of all new hires.

Skills

• Customer service
• Assisting students
• Advising students
• Counseling students
• Presentation preparation
• Presentation delivery
• Interpersonal skills
• Organizational skills
• Written communication skills
• Verbal communication skills
• Professional demeanor
• Task management
• Project management
• Priority management
• Deadline management
• Travel management
• Microsoft Office proficiency
• Customer database proficiency
• Customer relationship management (CRM) systems proficiency
• Driving
• Bilingual proficiency in English and Spanish (preferred)
• Slate (for record keeping)

Location

• AUSTIN, TX

Work Type

• Full-time
• Onsite

Experience Level

• Entry Level
• 2+ years preferred

Education Level

• Bachelor's degree

Salary/Compensations

• $43,000

Benefits

• Teacher Retirement System of Texas (TRS) retirement plan eligibility (if position is at least 20 hours per week and at least 135 days in length).

About the Company

• The University of Texas at Austin is an equal opportunity/affirmative action employer.
• The university is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
• The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant, subject to certain conditions.
• The University of Texas at Austin uses E-Verify to check the work authorization of all new hires.

Equal Opportunity

• The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action.
• The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.