Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Financial Readiness Manager role.
Rezi rewrites your resume against Wounded Warrior Project's job description. Free.
Tailor your resume to this Financial Readiness Manager role.
Rezi rewrites your resume against Wounded Warrior Project's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Financial Readiness Manager posting at Wounded Warrior Project — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Financial Readiness Manager posting at Wounded Warrior Project — free, in seconds.
About the Role
The Financial Readiness (FR) Manager leads a team delivering financial support to warriors and their families, including crisis intervention and sustainable financial readiness services. This role oversees caseloads, service quality, and outcomes; coaches and develops teammates; and ensures timely, accurate, and compassionate support. The FR Manager also guides complex cases, maintains compliance and reporting standards, and drives workflow improvements and cross-functional coordination to ensure services are efficient, measurable, and impactful.
Responsibilities
- Lead, coach, and develop a high-performing Financial Readiness team by establishing clear expectations, managing performance, and fostering a culture of accountability, continuous learning, and service excellence.
- Drive innovation and continuous improvement by evaluating workflows, removing operational barriers, and implementing scalable solutions that enhance efficiency, consistency, and the experience of warriors and their families.
- Oversee end-to-end program delivery, ensuring high-quality financial education, accurate resource navigation, and timely distribution of financial assistance to warriors and their families.
- Leverage data, reporting, and performance metrics to monitor outcomes, identify trends, and inform decisions that strengthen program effectiveness and service delivery.
- Manage complex, escalated, and urgent cases with sound judgment, ensuring equitable, trauma-informed, and compassionate support while mitigating risk.
- Partner with cross-functional teams (e.g., mental health, benefits, employment) to coordinate holistic support and lead initiatives that improve integration and program impact.
- Lead change management efforts by communicating priorities, aligning team execution, and reinforcing adoption of new processes, tools, and strategies.
- Maintain compliance with organizational policies, program guidelines, and documentation standards, ensuring accuracy and integrity within case management systems.
- Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
- Other related duties as assigned.
Requirements
- Five years of experience in financial counseling, financial education, or personal financial management services.
- One year of direct staff management experience.
- Ability to obtain ASIST Certification within 1 year of hire.
Skills
- Strong leadership and coaching skills with the ability to build and inspire high-performing teams.
- Proven ability to innovate, adapt, and lead through change in a fast-paced environment.
- Deep understanding of veteran and family needs with a strong service-oriented mindset.
- Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams.
- Strong analytical and decision-making abilities, using data to drive outcomes and improvements.
- Highly organized with the ability to manage multiple priorities and execute effectively.
- Committed to integrity, mission alignment, and delivering compassionate, high-quality service.
- Unequivocal commitment to the highest standards of personal and business ethics and conduct.
- Mission-driven, guided by core values, and a pleasure to work with.
Location
- General office environment
Work Type
- Hybrid
- Full-time
- Onsite (up to 25% travel)
Experience Level
- One year of direct staff management experience
- Five years of experience in financial counseling, financial education, or personal financial management services
- Two years of experience working with military or veteran’s population (Preference)
- Two years of experience with Salesforce (Preference)
- Two years of experience using planning/scheduling software (Preference)
Education Level
- Bachelor’s degree in business, finance, financial management, or relevant field.
- Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.
Salary/Compensations
- For Colorado Applicants: The estimated hiring range for this position is between $82,790 - $103,488 base salary
- For Chicago, IL, Los Angeles, and San Diego, CA and Washington state Applicants: The estimated hiring range for this position is between $90,675 - $113,344 annual base salary
- For Washington, D.C. Applicants: The estimated hiring range for this position is between $94,617 - $118,272 annual base salary
- For New York Applicants: The estimated hiring range for this position is between $98,560 - $123,200 annual base salary
Benefits
- A flexible hybrid work schedule (three days in the office, two days’ work from home)
- Full medical, dental, and vision coverage for both teammates AND family members
- Competitive pay and performance incentives
- A fun, mission-focused, and collaborative team environment
- Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program.
- 401(k)-retirement plan
- Competitive PTO package
- Sick Leave
- Family Care Leave
- Paid Holidays
- Birthday Holiday
- Education Assistance
- Teammate Wellness Program
- Bereavement Leave
About the Company
- Great benefits. Competitive pay.
- When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.
- At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:
- A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.
Equal Opportunity
- Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.