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About the Role
The Financial Case Manager assists clients in establishing and maintaining eligibility for financial and medical assistance and provides education about benefit entitlements and money management. This position also supports OASAS-licensed program clients in linking to needed community services while ensuring funding is secured and maintained for agency services.
Responsibilities
- Assesses clients’ needs and assists in obtaining and maintaining financial and medical benefits.
- Educates clients on benefit entitlements and money management skills, tailored to individual capability.
- Assists clients in establishing Social Security Representative Payeeships when appropriate.
- Coordinates funding efforts with the Admissions team, Finance, and program staff to ensure timely service initiation.
- Develops and manages sliding scale or repayment agreements as needed and follows up on balances.
- Assists OASAS program clients in accessing housing, legal support, healthcare, and other services.
- Maintains documentation to meet regulatory, funder, and agency standards.
- Follows all applicable policies, federal and state laws, and East House compliance standards.
- Collaborates with the Office of Ethics, Compliance & Quality to address non-compliance, and document corrective actions.
Requirements
- High school diploma or GED required and 4 years of paid human services experience
- Bachelor's degree in a human service-related field with 2 years of experience.
- Knowledge of community resources including Social Security, public assistance, and Medicaid.
- Effective written and oral communication skills.
- Ability to work cooperatively with culturally diverse clients, staff, and service providers.
- Basic proficiency in Microsoft Word and Excel.
- Basic computer literacy for email use, internet research, and simple document formatting.
- Valid NYS driver’s license in good standing and access to a personal vehicle for work-related tasks.
Skills
- Microsoft Word
- Microsoft Excel
- Internet research
- Document formatting
- Money management
- Communication skills
Location
- East House
Work Type
- Full-time
Experience Level
- 4 years of paid human services experience
- 2 years of experience
Education Level
- High school diploma or GED
- Bachelor's degree in a human service-related field
Salary/Compensations
- Salary range for this position is listed above.
Benefits
- Reasonable accommodations provided for applicants with disabilities.
About the Company
- East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery.
- We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives.
- Our mission is to foster a supportive environment that promotes healing and long-term recovery, while upholding our humanistic, optimistic, progressive, and collaborative values rooted in integrity.
Equal Opportunity
- East House provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability, or any other protected statuses in its hiring, promotions, and other employment activities.